Rostering Scheduling Service Coordinator

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & support for professional development**:

- **We support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- ** Employee wellness portal** - discounted memberships (e.g. gym, spa)
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**:

- ** Achieve Job security**:

- ** Values based organisational culture**:

- ** Generous travel and Phone allowance**:

- ** Portable long service leave**:

- ** All personal protective equipment provided**:

- ** Engage in meaningful work helping Elders stay in their home**

**Have you mastered the art of **Rostering and Scheduling? Join our friendly Homecare team and lend your expertise to manage our Service Coordination roster**

**Fixed term 12 months, full time hours, Immediate start**

**Monday to Friday 8am to 4pm**

**SCHADS Award (negotiable on skill and experience)**

**+ 10.5% Superannuation + Not for profit Packaging**

**The position is based in Kilsyth**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

We have a newly created position available as our home care department is rapidly expanding therefore we are seeking an enthusiastic Service Coordinator to join the team in our Kilsyth office.

The main focus of the Service Coordinator is liaising with clients who access MiCare services and then rostering the direct care staff to support them in their own homes. We are looking for someone who has exceptional customer service skills and understands the importance of matching care workers and clients.

The successful incumbent's portfolio will include managing the staff rosters and client services for a specific region, while maintaining positive relationships with both existing and new clients and their families. Experience in a similar role will be most advantageous.

**About you...**

You will be proactive, self-motivated, positive, reliable, responsible and accurate with attention to detail. A professional approach, an ability to keep information confidential, creativity and latitude are personal attributes we seek from the successful incumbent.

**Qualifications and Experience**
- Certificate III in Business Administration, Aged Care or Equivalent advantageous but not essential

**Skills & Experience**
- Previous rostering and Aged Care experience essential
- Sound knowledge of Home Care sector and the Aged Care Quality Standards
- Excellent customer service and an ability to build rapport with stakeholders
- Proficient computer skills, including Microsoft Office and rostering systems
- Excellent time management including administrative and organisational skills with a high level of attention to detail
- Excellent verbal and written communication skills
- Ability to communicate effectively with Management, Care Advisors, Support Workers, Service Providers and Clients
- Resilience and an ability to learn new software programs quickly

**A police check with no disclosable outcome, medicare evidence of current flu vaccination and full COVID-19 vaccination is required by MiCare for this position.**

**How to apply...**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

**APPLY NOW**

No recruitment agencies please