Team Leader Service Support Coordination

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & support for professional development**:

- **We support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- ** Employee wellness portal** - discounts
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**

**Are you passionate about coaching, mentoring and developing a highly effective team? Lead our Service Coordination team and offer quality care to Elders so they can continue to live at home. Very Rewarding role**

**Permanent full time, **76 hrs p/fortnight**

**Monday to Friday**

**SCHADS Award Level 5 (negotiable on skill and experience)**

**+ 10.5% Superannuation + Not for profit Packaging**

**The positions are based in Kilsyth**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

The Team Leader Service Coordination (Team Leader) will ensure that the MiCare current Elder’s quality of life is enhanced through their relationship with MiCare. The Team Leader is pivotal in facilitating this through their commitment to support the Elder living at home to achieve their goals.

The incumbent is front line representative of the organisation with participation in business development activities; including recruitment initiatives, quality processes, staff performance and development. The Team Leader supports team culture, ensures that the Aged Care Quality Standards and Award rostering provisions are adhered to at all times and identifies improvements to Elders and staff

**Key Responsibilities**
- Maintain a positive and constructive attitude that promotes confidence in the team
- Provide day to day support and supervision to the Service Coordination team, and Care Workers as required
- Lead the recruitment of suitably qualified Service Coordinators and of direct care staff for in-home support services
- Monitor and maintain the rosters to ensure maximum coverage of shifts.
- Uphold customer service and improve customer experience.
- Encourage internal service referrals to support direct care growth and sustainability

**About you...**

You will be proactive, mature, self-motivated, reliable, possess the ability to exercise good judgement and discretion. You will act with a high degree of initiative and positive approach. You will be professional approach, culturally sensitive and able to adapt to change.

**Qualifications and Experience**
- Tertiary education qualification, or relevant experience, within the Community Aged Care Industry/ Disability and evidence of further training and development
- Formal qualifications in Management desirable but not essential

**Skills & Experience**
- Demonstrated knowledge and service coordination
- Solid understanding of the Commonwealth Government Home Care Package program, Commonwealth Home Support Program and Veterans Home Care.
- Understanding of staff development and performance management
- High level administration skills, including data entry, and computer operations
- Competency in Microsoft Office including Word, Excel, and Outlook
- Understanding of recruitment practice, including knowledge of Awards and Enterprise Bargaining Agreements
- Experience as a Team Leader or in a supervisory role in a rostering/work scheduling setting
- Exceptional time management skills and ability to prioritise task.
- Well-developed written and verbal skills

**A police check with no disclosable outcome, medicare evidence of current flu vaccination and full COVID-19 vaccination is required by MiCare for this position.**

**How to apply...**

**For enquiries**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from c