Customer Retention Specialist

1 week ago

Melbourne, Australia Great Southern Bank Full time

At Great Southern Bank we’re a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

**A little bit about us**

CUA has entered an ambitious and exciting growth phase and is now known as Great Southern Bank
- Australia’s largest customer owned bank. Focusing on the next stage our of development as an organisation and repositioning to remain relevant to our customers-current and future-we are investing significantly in technology, products, and people We have a culture that’s fun, approachable and supportive
- allowing our team members to be their best every day, whether that’s at work or at home

**What you will be doing**

The **Customer Retention Specialist **will have direct contact with existing mortgage customers, to identify their individual financial needs to provide effective mortgage solutions that enhance their experience with Great Southern Bank. In the role you will...
- Create a seamless Great Southern Bank experience for customer through every interaction in a way that will exceed expectations and surpass the best in industry.
- Proactively create solutions for customers, leveraging stakeholder relationships.
- Accountability for meeting service standards while delivering against agreed operational requirements.
- Share knowledge, wins and achievements with the team and wider business to help improve our customer experience.
- Continuously encourage raised awareness and support for Great Southern Bank’s retention strategy.

**A little bit about you**
- Passionate about Home Loans and providing a world class banking experience
- Understanding of relevant legislation, compliance and operations
- Demonstrated relationship management and communication skills
- Strong intuitive problem solving and negotiation skills
- Proven experience in financial services and mortgage lending
- Sound customer centric decision-making abilities
- Organised, love working at pace

We believe that investing in our people is central to upholding our great culture. To help us achieve this, we have a variety of employee member benefits that you are able to access from product discounts, sales incentives, and family and lifestyle options.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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