Retention Consultant

4 weeks ago

City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

Overview We’re currently recruiting 20 Retention Consultants to join our client’s dynamic customer team in Melbourne. This is an exciting opportunity to be part of a large Health Insurance firm focused on delivering outstanding service and customer retention. Role Retention Consultant – Temporary Opportunity (20+ Roles Available) - Location: Melbourne (Hybrid) - Start Date: 18 November 2025 - Contract Type: Temporary - Pay Rate: $44 + super per hour - Roster: Monday to Friday, rotating shifts between 8:00am – 8:15pm - Late Shift: Some roles require a late shift (11:45am – 8:15pm), five days a week; these roles are fully remote. What You’ll Do - Engage with existing customers to understand concerns and offer tailored retention solutions - Manage inbound and outbound calls with empathy and professionalism - Resolve issues efficiently while maintaining a high level of customer satisfaction - Meet individual KPIs related to retention, quality, and service standards - Accurately update customer records and navigate internal systems What You’ll Need - Previous experience in customer retention, call centre, or a customer service environment - Excellent communication skills with a customer-first attitude - Strong problem-solving and negotiation skills - Ability to commit to the full training period and assigned shift schedule - Comfort working in a fast-paced, KPI-driven environment Why Join? You’ll be part of a well-known and respected organisation, working in a supportive team environment. This is a fantastic opportunity to gain experience in a high-volume retention role while working a flexible hybrid schedule. You/'ll be making a real impact in improving customer experiences and outcomes. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion. #J-18808-Ljbffr

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