Aps4 Outreach Program Administration Officer

IPA Adelaide are looking for an APS4 Outreach Program Administration Officer to join our clients team based in Adelaide CBD.

**Must be an Australian Citizen and hold a valid WWCC**

**About The Client**:
The Department of Veterans' Affairs' (DVA) mission is to serve members of Australia's veteran and defence force communities, through programs of care, compensation, commemoration and defence support services.

Open Arms operates as a service delivery agency within DVA to provide mental health services to former and currently serving ADF members and their families.

**The Role**:
Working in collaboration with the National Operations Team and regional officers as appropriate the Administration Officer, Outreach Program (OP) Management will support the Assistant Director, OP Management in the provision of administrative, project support and reporting activities and be responsible for the following activities.

1. Undertake administrative responsibilities for OPEN ARMS Outreach Program Management to support the Assistant Director, OP Management and associated responsible officers to meet delivery requirements including:

- Secretariat services for project, committee and team meetings to support the Assistant Director, OP Management and responsible officers as required, appropriate to the needs of OPEN ARMS OP Management initiatives;
- The development and writing of briefs, reports and Outreach Program communications to support responsible officers under the direction of the Assistant Director, OP Management;
- Update and coordinate file management for OP documentation and information to support responsible officers under the direction of the Assistant Director, OP Management to ensure efficient and effective outcomes for OP Management;
- Review and process Statutory Registration Applications, coordinating Region responses, responding to provider queries and maintain accurate record-keeping;
- Manage daily correspondence including, but not limited to, team mailbox, calendar invitations and internal and external queries.

2. Ensure all OP Management work undertaken in OPEN ARMS National Operations is conducted in accordance with the governance requirements of OPEN ARMS;
- Support all quality assurance activities which may include file audits, project reviews and assessment reports, plus quality assurance reviews for the OP Management project.

3. Actively contribute to OPEN ARMS OP Management National policies and procedures, research initiatives and Quality Assurance activities as required:

- Contribute to the ongoing improvement of OPEN ARMS policies and procedures and to the development of related practices at the National level;
- With support of the Assistant Director, OP Management provide oversight of Quality Assurance issues related to the OP Management project and related programs and projects Nationally; and
- Provide administrative coordination and actively contribute to relevant research projects being undertaken across OPEN ARMS as requested by the Assistant Director, OP Management.

4. As a member of the National Operations team, provide support plus agreed contributions to the National Management Team as required.

5. Demonstrate behaviours and work place practices in line with policies of OH&S, Workplace Diversity and the Australian Public Service values, Employment Principles and Code of Conduct

**Mandatory Skills and Experience**:

- Highly effective communications and interpersonal skills
- Highly skilled in administrative support and coordination
- Highly developed time management and organisational skills
- Experience with the Microsoft Suite of products including Word, Outlook, Excel and PowerPoint
- Some knowledge of Microsoft Project and Visio products is desirable

If you are interested in the above role please click