Client Support Specialist

7 days ago

Fortitude Valley, Australia Global Payments (Beamery) Full time

**Description**:

- Full time and perm part time arrangements available
- Monday - Friday roster - 9-5:30pm - no weekends
- Inbound role in office environment, not your traditional call centre

**About the Role**

We are seeking driven, energetic and customer centric individuals to join our Client Support Team We support both new and existing Ezidebit customer with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty.

Your key responsibilities will include:

- Responding, investigating and resolving questions and queries from clients;
- Maintaining client data and ensuring its integrity;
- Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

**About You**

Ideally, you’ll being:

- Experience in a customer focused position;
- Strong communication skills (written & verbal) with the ability to work with a wide range of people;
- Understanding of a quick moving environment;
- High attention to detail and the desire to learn new technology and systems;
- Ability to think outside of the box and solve problems quickly and effectively.

**About Us**

Global Payments Inc. (NYSE:GPN) is a world leader in payment technology solutions, delivering innovative services to our customers globally. Within our Global Payments network we have two of Australia’s most successful FinTech Companies, **Ezidebit **and eWAY.

**Ezidebit **is a fast growing Financial & Technology Company supporting businesses with direct debt payments.

**To Apply**
- We respectfully ask that no recruitment agencies contact us in regards to this position._

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