Client Support Specialist
2 weeks ago
**Description**:
- Full time permanent opportunity
- Monday - Friday roster - 9-5:30pm - no weekends
- Inbound role in office environment, not your traditional call centre
**About Us**
Global Payments Inc. (NYSE:GPN) is a world leader in payment technology solutions, delivering innovative services to our customers globally. Within our Global Payments network we have two of Australia’s most successful FinTech Companies, **Ezidebit **and eWAY.
**Ezidebit **is a fast growing Financial & Technology Company supporting businesses with direct debt payments.
**About the Role**
Your key responsibilities will include:
- Responding, investigating and resolving questions and issues from clients;
- Maintaining client data and ensuring its integrity;
- Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.
**About You**
To be successful in this role you will have a passion for customer service and possess the following skills and attributes:
- Previous experience in a customer focused position, ideally in a call centre environment;
- Strong communication skills (written & verbal) with the ability to convey empathy and understanding over the phone;
- Thrive in a fast paced environment;
- High attention to detail and the ability to pick up new systems quickly;
- Ability to think outside of the box and solve problems quickly and effectively.
**To Apply**
- We respectfully ask that no recruitment agencies contact us in regards to this position._
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