Client Engagement Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.

**About the role**:
As a **Client Engagement Specialist**, you’ll be at the heart of our customer growth strategy, helping small to medium businesses discover the value of Global Payments’ innovative products and services. You’ll focus on engaging new prospects through outbound calls, guiding them through how we can support their goals, and turning conversations into trusted, long-term partnerships.

This is more than a sales role, it’s about connecting, listening, and helping business owners feel empowered to make smart decisions.

**What You’ll Do**:

- Initiate outbound conversations with prospective clients, building genuine relationships and understanding their business needs;
- Share how our solutions can help businesses grow, translating technical features into real-world value;
- Qualify leads and identify best-fit opportunities, turning them into successful, long-term customers;
- Support and coach new clients so they feel confident using our products;
- Encourage referrals through trusted, ongoing relationships;
- Collaborate with the team to improve and evolve our customer engagement strategy.

**About You**:
You're a natural communicator and relationship-builder, who enjoys connecting with people and having meaningful conversations. You're comfortable picking up the phone and thrive on seeing the positive impact your work can have. You may already have sales or customer experience, or you might be looking to break into a role where your people skills and empathy can truly shine.

If you’re passionate about helping others, ready to learn, and want to grow your career in a supportive and inclusive environment, we’d love to hear from you.

**You’ll Bring**:

- Previous experience in sales or customer engagement (B2B preferred) is ideal, but not essential;
- Strong communication skills and a natural ability to simplify and explain things clearly;
- A proactive mindset, with the confidence to reach out and start conversations;
- An interest in technology or FinTech and how it can support small businesses;
- Strong organisational skills and attention to detail;
- The ability to work both independently and collaboratively in a team;
- A customer-first mindset with empathy, curiosity, and resilience;
- Experience using Salesforce or other CRM platforms is a bonus.

**Salary**:
The salary for this role is a base of $70, 000 per annum + superannuation + commission with an On Target Earning (OTE) of $100, 000 per annum + superannuation.

**Our Benefits**:
**Join a leading global technology brand that offers benefits you’ll actually value, including**:

- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan

**Ready to Apply?**:

- We respectfully ask that no recruitment agencies contact us regarding this position._

**_ #LI-HYBRID_