Manager Sales Performance

**TAFE NSW Life-Changing Careers**

**Manager Sales Performance**

**Location negotiable
- Subject to campus availability**

**Permanent Full-time**

**Total remuneration package $184,818, includes a base salary of $163,687 plus employer's contribution to superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

**About the role**

**Essential Requirements**
- Degree qualification in a related field or equivalent significant experience.
- Proven experience managing high performing, medium to large, sales enquiry and advisory specialist teams in a high volume contact centre environment to meet set performance targets and achieve high levels of performance.
- Experience managing and maintaining contact centre operations and support systems effectively and efficiently including resourcing, budgets and work prioritisation.
- Demonstrated ability to motivate, engage and develop individuals and teams to embrace new technology, improve sales results and customer service experience.

**About You**

You are an experienced leader in sales and customer service, with a proven track record managing high-performing contact centre teams in a complex and fast-paced environment.

You will bring expertise in driving sales outcomes, leading strategic initiatives, and ensuring operational excellence across dispersed teams. Your strong capability in resource planning, team development, and systems integration enables you to achieve performance targets and elevate the customer experience.

You are confident in navigating change and thrive on empowering your team to deliver exceptional customer experiences.

To find out more about the role, click to view the Position Description

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close: Sunday 20 July 11.55pm**
- Your current resume

**Targeted Question**: Please provide an example of how you have successfully led a large and geographically dispersed team to meet critical deadlines and improve service delivery in a high-volume, customer-focused environment. In your answer please outline how you supported the wellbeing of your team members whilst focusing on business requirements

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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