Business Performance Manager

2 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Join the Most Innovative Aged Care Organisation in Australia

Are you a strategic thinker with strong analytical skills and a passion for improvement? We're looking for a Business Performance Manager to play a key role in driving performance across our aged care, home care, and retirement living services.

This is a remote, full time opportunity, open to applicants in Australia, with travel required to support teams on-site as needed.

About the Role: This is a rare opportunity to contribute to sector-leading innovation in aged care while working with a collaborative and forward-thinking leadership team. Reporting to the Chief Performance Officer (CPO), you will support the financial and operational performance of the organisation by:
  • Monitoring and analysing business performance
  • Identifying opportunities for improvement
  • Supporting implementation of strategies
  • Helping build capability across teams and services

Key Responsibilities:
  • Analyse and track performance data to support decision-making
  • Maintain dashboards and KPI tracking tools aligned to the CPO's framework
  • Prepare clear, timely, and accurate performance reports
  • Identify and support initiatives that improve operational efficiency and financial outcomes
  • Translate complex data into actionable insights for managers and shared services
  • Assist with forecasting, scenario modelling, and trend analysis
  • Collaborate with operational and support teams to drive performance improvements
  • Build capability across the organisation to understand and use performance data
  • Support presentations, reports, and communication materials for stakeholders

About You: We're looking for someone who is analytical, collaborative, and outcome-focused, with a positive and down-to-earth attitude that aligns well with our supportive, purpose-driven team culture.

You Will Have
  • Tertiary qualifications in Business, Finance, Health Administration or related field (or equivalent experience)
  • Experience in business analysis, performance management, or continuous improvement
  • Ability to interpret financial and operational data
  • Strong problem-solving and communication skills
  • Experience working in complex or multi-site environments

Desirables:
  • Experience in aged care, healthcare, or regulated service environments
  • Familiarity with aged care funding models (e.g., AN-ACC, HCPs, Support at Home)
  • Experience supporting change and improvement initiatives

Why Join Us?
  • Remote work from anywhere in Australia
  • Periodic travel to sites to support performance initiatives
  • Competitive salary, negotiable based on experience
  • Not-for-profit salary packaging to boost your take-home pay
  • Work directly with a supportive and experienced Chief Performance Officer
  • Be part of a future-focused, innovative care organisation making a real difference

Interested?

Click APPLY NOW and upload your Resume and a Cover Letter addressing the selection criteria.

Applications will be reviewed upon receipt. We may commence shortlisting and interviews prior to the closing date and reserve the right to close the vacancy once a suitable candidate is appointed. Early applications are strongly encouraged.

Please note: Only applicants who meet the essential criteria will be considered
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