Administration Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Barkly Square Shopping Centre is a bustling retail destination located in the heart of Brunswick. Our mission is to provide exceptional shopping experiences for our customers while offering a vibrant and dynamic environment for our retailers. We are currently seeking a highly skilled and motivated Administration Manager to join our team and contribute to the continued success of our centre

Reporting directly to the Centre Manager, the Administration Manager will be responsible for overseeing and coordinating a variety of administrative tasks to ensure the smooth operation of the shopping centre. This role requires exceptional organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

**An overview of the role**:
Manage reception duties including answering calls, handling customer and tenant inquiries, and taking messages
Process incoming and outgoing mail items, including courier bookings
Maintain and update key registers for the portfolio of properties
Coordinate and maintain the Lease Administration process, including collection of necessary documentation and communication with relevant stakeholders
Enter tenant requests into the Helpdesk system and ensure accurate maintenance contract and tenant details are recorded
Maintain and update all centre databases, including emergency services, after-hours contracts, and contact lists
Assist in managing cleaning and security contractors, ensuring works are authorised and completed as required
Prepare monthly compliance records and risk reports
Review and process monthly rent roll changes, ensuring accuracy and compliance with relevant leases
Oversee the collection of monthly rent and develop effective communication flow with tenants to minimise and control overdue debt
Coordinate with the finance team for coding invoices and ensuring timely issuance of outgoings budgets and statements
Assist in legal matters, including meeting with solicitors and managing bank guarantees
Ensure proper cash receipting procedures and compliance with relevant legislation

**Sound like you? This is what we’re looking for**:
Proven experience in a similar administration role
Excellent organisational and time management skills
Strong attention to detail and accuracy
Familiarity with property management systems, ideally MRI
Proficiency in Microsoft Word and Excel
Exceptional written and verbal communication skills
Ability to work effectively in a team environment
Demonstrated ability to handle confidential information with discretion
Results-driven with a strong focus on delivering excellent customer service

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. T