Administration Manager

**Administration**

**Melbourne**

**Full Time**

**5D Clinics Australia**

**_We’re looking for a new Administration Manager in our New Cancer Treatment Centre in Cremorne, Melbourne_**
- **Lead Your Own Team**:

- **Supportive Environment**with Training Provided
- **Rewarding Work,**with patient focussed organisation
- **Permanent, Full-Time (Monday to Friday)**

**About the role**:
This role reports to the Site Manager and is responsible for leading our administration team in the provision of high levels of service to our patients, our doctors, and our clinical teams. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities. This role will operate in a full-time capacity on a permanent basis, working 76 hours per fortnight working 5 days a week Monday to Friday (between the hours of 8 AM and 5:30 PM). Flexible working arrangements by negotiation.

**Administration Team Leader - Key Responsibilities**:

- Offer a warm, safe, and supportive environment for both all stakeholders, including patients, doctors, and other external visitors
- Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support
- Ensure timely and coordinated patient appointment times and effective reception services
- Facilitate the recruitment of the administration team
- Processing Medicare & private billing, ensuring accuracy and compliance with legislative requirements.
- Ensure accuracy in patient medical records and maintain privacy standards.
- Participate in and contribute to facility accreditation processes
- Implement practice changes and quality improvements seamlessly within the team
- Under the guidance of the Site Manager, manage resources to meet KPIs and targets
- Work productively and collaboratively with other leaders in the site to deliver high levels of patient care

**About You**:
We are searching for an enthusiastic Administration Manager with outstanding presentation and customer service skills to join our team. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.

**Skills & Experience**
- Experience leading a team in in the provision of high levels of service to patients or customers
- A well-rounded understanding of health administration within a high-care medical environment, from patient admissions, care pathway explanations and general health care office administration
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.
- Excellent computer skills and eye for continuous improvement.
- Knowledge of legislative requirements in a health care setting (desirable)
- Qualification or training in management and leading teams (desirable)

**About 5D Clinics**:
5D Clinics Australia Pty Ltd is a new company formed with 5D Clinics (Perth) and Icon Group to bring cutting-edge Cyberknife Radiotherapy technology to the places needed most across Australia. The entity will serve to leverage each organisation’s strengths and expertise; ultimately providing the most efficient rollout and subsequent service to our new centres.
Together, Icon Group and 5D Clinics have formed a new company: 5D Clinics Australia Pty Ltd

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

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