Administration Manager

**Company Description**:
Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you

**So, who is GROW Inc?**

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

**How are we doing it?**

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.

Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself) to join us.

We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

As** Administration Manager**at GROW, you will:

- Manage the productivity and functionality of the team to achieve service level targets.
- Ensure teams are achieving quality accuracy targets.
- Ensure improvements are identified and championed to continuously improve quality.
- Ensure issues, incidents and escalations are resolved efficiently
- Take ownership of complex enquiries raised both internally and externally, ensuring they are answered within agreed SLA’s.
- Ensure business rules and procedures are kept up to date, working with both internal teams and clients to maintain our contractual standards and cascade any changes to relevant areas.
- Provide and demonstrate strong leadership to direct reports to drive service delivery excellence and alignment to GROW's culture and behaviours.
- Identify opportunities for improvement through reporting and collaborate with internal stakeholders to implement identified improvements.
- Work with key stakeholders (internal and external) to ensure reporting obligations are met, enquiries are managed and that issues raised are remediated.
- Embed a strong workforce management process for the Administration teams.
- 5+ years of experience in leading a Superannuation Administration team
- Strong background in superannuation administration
- Strong written and verbal communication skills
- Great problem-solving abilities and the ability to engage multiple internal and external stakeholders effectively
- Ability to adapt to change
- High level of attention to detail

**Why you’ll love working at GROW**
- ME Days - Take an additional 3 days of leave off per year for wellness
- Birthday Leave - Take an extra day off per year on your birthday
- Employee Share Option Program - our success is your success
- Parental Leave - we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
- Community give back days - organised by us
- Learning & Development Budget - up to $500 per year to use on your own development
- Hybrid Work Arrangement - We have a true hybrid arrangement
- Exciting Discounts - Think movie tickets, gift cards & even electronics

We are a Circle Back Initiative Employer - we commit to respond to every applicant