Practice Manager

Division: Public Guardian
- Location: Sydney, NSW, AU, 2000 Bathurst, NSW, AU, 2795 Port Macquarie, NSW, AU, 2444 Parramatta, NSW, AU, 2150 Wollongong, NSW, AU, 2500 Lismore, NSW, AU, 2480 Broken Hill, NSW, AU, 2880
- Req ID: 74016

**Practice Manager - NSW Trustee and Guardian**
- Ongoing full-time vacancy. 35 hours per week.
- Locations: Working from Parramatta, Sydney CBD, Wollongong, Gosford, Newcastle or other regional offices such as Wagga Wagga, Port Macquarie, Lismore, Bathurst and Broken Hill as agreed. Flexible and hybrid working options available.
- Clerk Grade 9/10. Base salary $ 125,693 p.a. to $ 138,510 p.a. plus 11.5% superannuation and annual leave loading.

**About us**

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**

The NSW Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to make decisions on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. We also provide information and support to private and enduring guardians, service providers and the wider community.

The NSW Public Guardian collaborates with various stakeholders to protect and promote the rights of vulnerable individuals. We coordinate with different divisions within the NSW Trustee and Guardian and engage with healthcare providers, legal professionals, community organisations, and families to make informed decisions.

The NSW Public Guardian has four main units:

- Practice and Strategy: Provides advocacy, policy, and stakeholder engagement.
- Service Delivery: Offers guardianship services across NSW.
- Establishment and Quality Assurance: Manages triaging and education for new guardianship matters.
- Legal: Supports decision-making and handles legal matters.

The organisation is adopting innovative practices, including new learning models, governance, technology, and training. It is also exploring Supported Decision Making in response to future law reforms.

**About the role**

Support the delivery of quality guardianship services to our customers, with the aim of achieving the best possible outcomes for people who are not able to make decisions themselves, consistent with the Principles of the Guardianship Act and the Public Guardian’s standards. This is achieved through ensuring the NSW Public Guardian Division and wider NSW Trustee and Guardian Divisions can access up to date and relevant guardianship knowledge and information.

The Practice Manager understands the key issues across sectors that impact guardianship and its effect on people with challenged decision-making capacity and supports the NSW Public Guardian’s advocacy for them. Key to the role is the ability to effectively consult with guardianship teams to continually review and improve guardianship practices, protocols and policy.

You may be required to flex into other teams or roles as this is a flexible work organisation that both supports individuals with their work hours and creates opportunities to build careers through exposure to working across teams from time to time

For more information about the position, view the role description.

**About you**
- Demonstrated experience in the development of complex policies, guidelines and other documents at organisational level
- Demonstrated understanding of guardianship practice, advocacy, and other services accessed by people with vulnerability.
- Sound strategic thinking capacity, management, and administrative skills.
- Proven ability to support the delivery of services in a complex customer environment.
- Strong leadership and managerial skills, including stakeholder engagement and collaboration.
- Ability to coordinate and oversee the effectiveness of policies and procedures relating to guardianship.
- Proficiency in identifying gaps and developing solutions for policy development, updates, and implementation.
- Lived experience will be highly regarded.

Sound like you? We would love to hear from you

**Essential requirements**

Degree and/or equivalent experience in business, law, social sciences, health or related discipline.

**What we offer**

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing).
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and