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Customer Service Officer

2 weeks ago

Altona, Australia Freight Assist Australia Full time

**About Us**

Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

**About the Role and the Team**:
As a Customer Service Officer, you will play an integral part in our Customer Service team. You will be a thinker that is familiar with processing a variety of data entry and administrative duties in a fast-paced transport office.

We are not your usual Customer Service team, we understand that every call is different and every situation requires a unique approach. We are a small, intimate team that is relaxed and fun. We are driven by excellence and strive to achieve a high standard of service for our customers daily.

If you are looking to develop your career and customer service skills, this position within the FAA family is the perfect role for you.

**You will be responsible for**:

- Providing customer service and resolution to customer queries
- Data entry (customer pick ups & consignment notes)
- Time slot bookings
- Creating onforwarding manifests
- Accurate pallet reporting
- Assisting other team members and departments as required
- Liaising with drivers and fleet team to retrieve outcomes for customers within a timely manner
- Liaising with internal and external stakeholders, including FAA depots nationally

**Experience and Skills**:

- Good communication skills (verbal & written)
- Teamwork skills (effectively working with others)
- Ability to provide customer service support
- Strong administration and learning skills
- Positive attitude, reliable and efficient
- Ability to work autonomously as well as within a team
- Ability to work in a fast-paced environment
- High level of accuracy and attention to detail
- Positive mind-set to learning & personal development
- Efficient time management, planning, and organisational skills
- Problem-solving using resources and teamwork
- Previous experience within a road transport environment is required
- High level of data entry experience

**Join us**:
At freight assist Australia we believe our people are one of our greatest assets. We are proud of what we achieve and recognise and reward those who go above and beyond.

**Benefits include**:

- Ongoing training and development
- Growth opportunities
- Job security
- A friendly team environment

This is a great opportunity for a talented individual to join a fast-growing business and become an integral member of the team.

If you are ready for a new challenge with an Australian owned Leading National Logistics Provider that will nurture your career path and build on your current expertise, select the "Apply" button below.

FAA Group are an equal opportunity employer that provide the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history. We encourage and welcome Aboriginal and Torres Strait Islander peoples as First Nation Australians to apply.

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Application Question(s):

- What is your salary expectation?
- What is your notice period?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Wetherill Park, NSW 2164 (required)

Work Location: In person