Customer Service Representative

1 week ago

Altona, Australia Etex Australia Full time

Are you a customer service superstar looking to advance your career?
- Location: Altona | Shifts between 6am - 5pm; Monday - Friday
- Join a global organisation offering genuine opportunities for career growth

**Siniat** is one of the flagship brands of the Etex Group. Siniat manufactures and supplies wall and ceiling solutions and is the only Australian manufacturer of plasterboard and metal systems to offer a carbon-neutral opt-in program on a wide range of locally made products.

**Our Teammate Perks**
Etex Australia prioritises **professional development**, focusing on mentorship and supportive team environments that foster individual growth. Our plethora of global facilities ultimately means your determination could take you **anywhere** PLUS:

- Flexible / Hybrid working model
- Yearly salary reviews
- EAP services for you and your family
- Join a close net customer service team with free monthly lunches
- Reward and recognition program
- Paid Parental Leave

**About the Opportunity**
This is an exciting opportunity for a **Customer Service Representative** to join our National Customer Service team in Altona. Reporting to the Customer Service Manager you will deliver high quality services, connecting with our customers, fostering relationships and enhancing the customer experience. You will ensure all activities from receipt of orders, support, delivery of products, transport and customer resolutions are exemplary.

Key responsibilities:

- Answer incoming calls, order entry and amendment processing
- Booking transport timeslots and maintenance of run sheets
- Managing the processing special made to order product requests
- Generating customer credit claims through salesforce and SAP
- Direct technical queries to our technical teams

**About You**
- Strong customer service experience in a call centre environment
- Experienced in SAP, Salesforce or ability to learn quickly
- Excel in collaborating within a hardworking, fun team environment
- Excellent communication and interpersonal skills
- Strong computer literacy including Microsoft Office

**Sound like you? Great We’d love to hear from you. APPLY NOW and we will be in touch shortly.**
- We are an _**_equal-opportunity workforce_**_ committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful._

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