Customer Service

6 hours ago

Altona, Australia Roadmaster Refrigerated Transport Full time

Roadmaster Refrigerated transport is a family owned business that has been operating for over 50 years. We specialise in national refrigerated transport solutions as well as warehousing and distributions services across the East Coast. Our mission is to provide a premium refrigerated supply chain network through our commitment to achieving the highest levels of safety, customer service, sustainability and industry-leading information management systems whilst developing and supporting the best people working together as part of a team.

Due to growth within our company, we are currently seeking an experienced Customer Service Representative to join our new Melbourne depot. This role is a Full Time, Monday to Friday role with the possibility for occasional weekend work.

**What we offer**:

- New Depot
- Access to company uniforms
- Access to all on the job training
- Immediate start Available
- Be apart of a friendly environment
- Welcoming Family feel
- Based out of Altona

**The role**:

- Manage and respond to customer service inbox
- Ensure all customers are responded to within a reasonable time frame
- Making contact with drivers to check in on deliveries
- Liaise with the warehouse and Operations staff on customer queries with products
- Assist with bookings and updating Operations
- Be a Support to the Operations Coordinators
- Assist with printing labels and collating paperwork for drivers
- Assist with POD’s
- Learn to use our Truckmate system
- General office duties
- Cross training into Operations to cover leave and Saturday work for the right person

**About You**:
You will have a minimum of 2 years’ experience in a Customer Service role. You will be able to work autonomously in your role as well as apart of a team. You will understand how to prioritise tasks and have a strong customer focus within your role. You will be the first point of contact for our customers on the phone so you will need to be able to demonstrate professional attributes and be extremely clear and concise with all information you relay to customers at all times.

**To be considered for this role you must**:

- Strong written and verbal communication skills
- Confidence dealing with customers on the phone
- Strong data entry skills and attention to detail
- Ability to multi task and prioritise
- Have effective time management skills
- Able to work independently
- Able to work well under pressure
- Willing to Abide by the Company’s COVID19 Safe work plan

**Preferred but not Essential**:

- Previous experience in a Transport Management System
- Previous experience within the Transport Industry

Schedule:

- Day shift
- Monday to Friday
- Rotating roster
- Weekend availability

COVID-19 considerations:
Covid-19 Safe Work Practices

Ability to commute/relocate:

- Altona, VIC 3018: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Transport: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

  • Customer Service Representative

    7 hours ago

    Altona, Australia Global Synthetics Pty Ltd Full time

    Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the...

  • Customer Service Representative

    1 week ago

    Altona, Australia Roadmaster Refrigerated Transport Full time

    **Customer Service Representative** Roadmaster Refrigerated transport is a family owned business that has been operating for over 10 years. We specialise in national refrigerated transport solutions as well as warehousing and distributions services across the East Coast. Our mission is to provide a premium refrigerated supply chain network through our...

  • Customer Service Officer

    6 hours ago

    Altona, Australia Niche Logistics Full time

    **At Niche Logistics **we are searching for a Customer Service Officer for our Altona depot based in VIC.** **Why the role exists**: The purpose of the customer service is to provide quality on-time support to our Operations teams including our vast customer base! Your ability to build strong relationships with drivers and customers both internally and...

  • Customer Service Representative

    6 days ago

    Altona, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

    Are you passionate about delivering great customer experiences? Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the manufacture and distribution of geosynthetic products, supporting engineering, construction, landscape, and building industries across Australia and the Pacific region. Driven by our commitment to high-quality...

  • Customer Service Representative

    2 weeks ago

    Altona, Australia Global Synthetics Pty Ltd Full time $60,000 - $80,000 per year

    Global Synthetics Pty Ltd, a subsidiary of Jaybro Group Pty Ltd, specialises in the distribution and manufacturing of geosynthetics, catering to the engineering, construction, landscape, and building industries across Australia and the Pacific region. Our commitment to quality products and exceptional service has established us as a trusted name in the...

  • Customer Service Officer

    7 hours ago

    Altona, Australia Niche Logistics Full time

    The purpose of the customer service is to provide quality on-time support to our Operations teams including our vast customer base! Your ability to build strong relationships with drivers and customers both internally and externally will be a critical part of the role. You will need to have outstanding communication and interpersonal skills and the ability...

  • Customer Service Administrator

    6 days ago

    Altona, Australia Sharp & Carter Full time

    Long established business with a stellar reputation in the industry - Work close to home in the western suburbs with parking on site - Are you a problem solver? Quick on your feet? Read on... **The client**: Our client is a leading supply-chain solutions provider based in Melbourne's western suburbs. They specialise in importing and distributing food...

  • Customer Service Officers

    4 days ago

    Altona, Australia City of Hobsons Bay Full time

    **Altona location, close to public transport**: - **Multiple casual roles on offer**: - **Hourly rate of $40.05 inclusive of casual loading** At Hobsons Bay City Council, we’re committed to creating a workplace that reflects our community and values. You’ll be part of a forward-thinking organisation that supports innovation, collaboration, and...

  • Customer Service Administrator

    1 week ago

    Altona, Australia Conquest Personnel Pty Ltd Full time

    **Temp - around 3 months but possibly longer** **Company** This privately owned company, based in Altona North, represents high profile, well known brands. With a loyal client based, they have experienced significant growth and require an extra pair of hands within the customer service team. As a wholesaler, they have a large distribution facility...

  • Customer Service

    1 week ago

    Altona North, Australia Fashion BIZ Full time

    We are an International Wholesaler of innovatively designed, quality apparel. We are currently looking for a vibrant, enthusiastic individual to join our **Customer Service Team**, you will be responsible for providing support to our vast Customer base and our Internal Team at our **Altona North location**. **Responsibilities include**: - Proven Customer...