Customer Service Officers

• Altona location, close to public transport
• Multiple casual roles on offer
• Hourly rate of $40.05 inclusive of casual loading

At Hobsons Bay City Council, we're committed to creating a workplace that reflects our community and values. You'll be part of a forward-thinking organisation that supports innovation, collaboration, and professional growth, and which aspires to be the exemplar of Local Government.

The opportunity

We are looking for enthusiastic and community-minded individuals to join our Customer Service Team as Casual Customer Service Officers. As the first point of contact for the Hobsons Bay community, you will play a key role in providing friendly, professional, and efficient service to residents and visitors. You'll be part of a supportive team that values adaptability, collaboration, and customer focus. This dynamic role offers the opportunity to work across a variety of settings, including the Civic Centre Contact Centre, Hobsons Bay Libraries and Community Hubs.

What you'll be working on

• Providing customer service triage across the whole of Council, connecting residents with the right information and services
• Responding to phones, emails, webchats, and in-person enquiries in a professional and timely manner
• Using the CRM system to manage the full case life cycle and triage requests into the correct departments
• Contributing to continuous improvements in customer experience for the Hobsons Bay community

What you'll need to succeed

• Exceptional customer service skills with confidence in face-to-face, phone, and online engagement
• A community-focused mindset with a passion for supporting people from diverse backgrounds
• Adaptability to thrive in a fast-paced and changing environment
• Flexibility to work across multiple sites, including Civic Centre, Libraries, and Community Hubs
• Strong collaboration skills to work effectively with colleagues across Council
• Digital literacy and willingness to learn new systems and technologies

To be considered for this role applications should include

• A maximum 2-page cover letter which should outline your interest in the role.
• A current CV which includes key achievements & relevant qualifications.

To find out more about the role, please contact Beth Treiguts, Acting Customer Experience Lead, Community Learning and Service Centres on or

Applications will be accepted until 11:30pm on 25 September 2025.

Pre-Employment Requirements

Progressed candidates will be required to complete a National Police Check & a Working With Children Check (WWCC).

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

Make an impact that matters

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you're ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

What can we offer

Council offers hybrid working, with newly renovated office facilities in the Civic Centre.

We support ongoing professional development, as your career matters to us

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.