Temporary Customer Service Officer

7 hours ago


Melbourne, Australia Sharp & Carter Full time

Conveniently based in Melbourne CBD close to transport
- Flexible working arrangement with hybrid options
- Excellent hourly pay | Fun and supportive team

**About the role**

Use your excellent communication skills in this outcome focused Customer Relations role, you will be helping decide what compensation and/or replacements are provided to consumers and providing excellent service. As well has having great support in your role you will also have well documented procedures to help decide on what best fits the consumers needs. This is a fun and inclusive environment where multiple departments work closely together.

**Responsibilities**

This role will be varied in nature whereby you will focus on providing optimal customer support. Your duties will include but not be limited to;
- Record all consumer contacts in the relevant Consumer Relations systems
- Find and process all stock for replacement product to consumers
- Generate and send letters and redeemable vouchers to consumers
- Analyse all consumer contacts received by the business
- Liaise with quality and regulatory affairs regarding product issues

**Skills & Experience**
- Experience in customer service
- Excellent verbal and written communication
- The ability to be confident in making decisions based on information provided
- Previous experience solving problems in a customer relation type environment.

**About the client**

Our client is one of the worlds largest wine companies where high quality service and products are their top priority. You will have excellent support in a fun and inclusive working environment where no two days will be the same.

To apply, please click on the link below. Additionally, please phone Olivia Di Sisto on 0431 885 853 for a confidential discussion about the role.



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