Temporary Customer Service

5 days ago

Melbourne, Australia TreviPay Full time

At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and credit management for B2B companies across the globe, setting the stage for the future of omni-channel B2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Customer Service / Credit Representative reports to the Australian based Customer Success Manager. The role of the Customer Service / Credit Representative is to service customers, merchants, clients, and colleagues across all programs.

**This is a temporary position for roughly 6 months.**

**Essential Duties and Responsibilities**:

- Attend conference calls with client sales teams as required to discuss prospects
- Ensure that new Customers/Merchants are boarded efficiently, thoroughly (webinar, in-person visits, development of training materials, etc.), and within the specified SLA
- Review presentations as needed (for end user training, conferences, internal updates, etc.)
- Acquire and maintain a detailed knowledge of TreviPay’s relevant software
- Assist with testing of new and changing functionality within TreviPay’s relevant software
- Research and resolve Dealer/Merchant chargeback claims, disputes, and billing issues within the specified SLA
- Monitor Customer accounts and communicate with accountholders as necessary to facilitate timely payments across all accounts
- Monitor credit limits to ensure Customers are efficiently using lines without negatively impacting accounts receivable
- Work closely with the Australian based Customer Success Manager to drive growth for the program(s)
- Represent TreviPay professionally and appropriately in all situations
- Develop and maintain positive relationships with all departments within TreviPay

**Desired Strengths**:

- Excellent written and oral communication skills
- Highly organised and responsive
- Calm demeanor under pressure
- Ability to prioritise tasks and problem-solve on the fly
- Ability to thrive in an international environment
- Proficient in Microsoft Office
- Knowledge of SalesForce / ServiceCloud would be an advantage

At TreviPay we believe:

- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective

LI-JH1

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