Customer Experience Administrator

2 weeks ago

Perth, Australia ABN Group Full time

**Customer Experience Administrator**:

- 492788
- Perth
- Administration/Support Service
- Customer Service/Call Centre
- Full-time (Fixed Term)
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**Why you will be excited about this role**

As a Customer Experience Administrator at Homebuyers Centre, you will step into a dynamic role filled with excitement and diversity. You will have the opportunity to shape the customer journey and make a lasting impact on our client’s homeownership dreams. Each day will present new challenges and opportunities to showcase your exceptional administration skills and problem-solving abilities.

With a strong team by your side and a company that values your contributions, you’ll be part of the thrill of creating lasting and memorable experiences for our valued customers.

Join us in this role and embark on a rewarding journey filled with growth, collaboration, and job satisfaction.

**Our Company**

Homebuyers Centre is the market-leading volume residential builder in WA. We are proudly part of the ABN Group, renowned for our quality products, design, and exceptional customer experience. With over 40,000 first home buyers served, we continue to be at the forefront of reliable and innovative first home builders across Perth

**What you will be working on**

As our Customer Experience Administrator, you will focus on administrative tasks to support the construction process. Your primary responsibilities will include:

- Maintaining accurate and up-to-date customer file notes, enhancing transparency, and facilitating effective communication
- Collaborating with various stakeholders, including team members, home and land specialist, site managers and suppliers
- Administering the creation and maintenance of Key Handover Packs
- Maintaining construction files while adapting to process changes, promoting efficiency and accuracy

**You**

To excel in this role, you will possess the following traits and experience:

- Strong administration skills and experience managing an active inbox
- Comfortable operating in a fast-paced environment, thriving in an autonomous capacity
- Excellent organisational and time management skills, allowing you to prioritise responsibilities and meet deadlines
- Exceptional interpersonal skills, enabling you to build strong collaborative relationships across various departments
- Action-oriented mind set with a genuine willingness to learn and grow, embracing new challenges and seizing opportunities

**Why ABN**

At ABN we are always on the lookout for great people People with initiative, ambition and a passion for what they do. Some of our employee benefits include:

- In-house discounts that allow you to save on various products and services including private health insurance
- Flexible working arrangements that promote work life balance
- Ample opportunities to grow your career through training, development, and internal advancement
- Paid parental leave available for both primary and non-primary carers, supporting a balanced work and family life
- Dedicated wellness programs that prioritise your well-being, ensuring a healthy and balanced lifestyle
- An active social club where employees come together to collaborate and celebrate our achievements

**How to apply

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