Customer Experience Coordinator

24 hours ago

Perth, Australia ABN Group Full time

494413
- Perth
- Administration/Support Service
- Customer Service
- Full-time (Fixed Term)

**Our Company**

Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance and warranty period of every home we build.

**The Role**

Reporting to the Home Assist Team Leaders, this role is integral to the day-to-day operations of the service team. You will work alongside a supportive and encouraging team who are extremely hardworking and passionate to bring our company’s vision and values to life.

You are the face of our business ensuring our clients feel welcomed. As a team you ensure our client’s service journey is the best in the business. Your priority is to keep our clients fully informed throughout their time with Home Assist. You will work closely with your team to ensure their queries are heard, acknowledged, reported, actioned, recorded and closed out in a timely manner, keeping thorough records of all notes and related documentation in our systems.

It is imperative that an exceptional level of communication and customer service is delivered to our clients and stakeholders. You need to love your clients

**You**

You love people. You love to help. You are curious. You love to learn. It’s just a part of you, and you go you that extra mile. You find happiness in making someone’s day. You do what you say. You are happy to pick up the phone. You don’t shy away from difficult conversations. You like to connect with people. You are a team player.

You possess a positive, can do, and team attitude and can work under pressure for periods of time. You’re organised and self-motivated and can listen to a customer’s needs and provide professional and expert service.

We need you to have experience to manage your own work schedule, ensuring targets are met whilst enjoying some flexibility. For this reason, we need you to have up to date skills with technology platforms such as Microsoft Office and Teams and are ready to learn new CRM systems and other platforms we use from time to time.

You don’t need building industry experience, we can teach you what you need to now, but what we do need is a customer service expert with experience in direct customer facing roles. We need a highly developed skill set to take on the day to day challenges and rewards for our customers. If this is you, we would love to hear from you

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**To Apply

  • Customer Experience Coordinator

    2 days ago

    Perth, Western Australia beBeeCustomer Full time $54,000 - $78,000

    Job Title: Customer Experience CoordinatorWe are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Coordinator in Western Australia.About the RoleThe successful candidate will be responsible for selecting and packing quality products for customers' weekly shops, ensuring they receive an exceptional experience.About...

  • Customer Experience Coordinator

    1 week ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493125 - Perth - Building/Construction - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Why You Will Be Excited About This Role**: Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a...

  • Customer Experience Coordinator

    1 week ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493318 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Celebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years,...

  • Customer Experience Coordinator

    7 days ago

    Perth, Australia ABN Group Full time

    494040 - Perth - Customer Service - Full-time (Permanent) **Why You Will Be Excited About This Role** Imagine being the trusted guide who helps make someone’s dream home a reality. As our next Customer Experience Coordinator, you’ll be the hero of our customers’ home building journeys, turning what could be a complex process into an exciting and...

  • Customer Experience Coordinator

    2 days ago

    Perth, Western Australia Abn Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality.We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Chief Logistics Liaison

    2 days ago

    Perth, Western Australia beBeeRental Coordinator Full time

    Rental Co-ordinator Job OpportunityA seamless rental experience is paramount to our customers. As a key player in this process, you will be responsible for coordinating the logistical delivery of our rental fleet and providing exceptional customer service.

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    494387 - Perth - Customer Service - Full-time (Fixed Term) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb &...

  • Customer Experience Coordinator

    1 day ago

    Perth, Western Australia ABN Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Customer Experience Coordinator

    2 weeks ago

    Perth Airport, Australia SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: As...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    493107 Perth Customer Service/Call Centre Full-time (Fixed Term) Full-time (Permanent) Add to favourites Favourite View favourites Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our...