Customer Experience Administrator

1 week ago

Perth, Western Australia ABN Group Full time $60,000 - $80,000 per year

  • 494426

  • Perth

  • Administration/Support Service

  • Full-time (Permanent)

About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role

We are looking for individuals ready to join our Customer Experience (CX) Construction team. In this role you'll provide admin support and work alongside our CX team in creating an outstanding customer experience. Our CX team are the first point of contact for our customers to update them on the progress of their build and support them through their new home journey.

Key responsibilities include:

  • Provide essential admin support and coverage to the CX team, ensuring that our operations run smoothly and efficiently

  • Manage group inboxes, ensuring seamless communication across the team

  • Play a pivotal role in preparing reports, audits, presentations and documentation, contributing to our commitment to excellence and compliance

  • Respond to client queries, providing exceptional service that builds lasting relationships
  • Work closely with Site Managers, trades, suppliers and internal stakeholders throughout the construction phase
  • Demonstrating willingness to learn and further grow own professional skills in customer experience
  • Address and resolve minor administrative issues as they arise, provide solutions to enhance efficiency.
  • Maintain and update customer records int eh database, ensuring accuracy.

You

Are you a motivated, organised individual passionate about customer experience and supporting others? This is an exciting opportunity for someone that thrives in a fast-paced environment and excels at keeping things running smoothly. Strong organisational skills are key to handle diverse tasks, as well as exceptional communication as you'll be interacting with internal stakeholders and our customers.

This position serves as an excellent foundation in our CX team and offers growth opportunities within ABN Group. If you're a proactive problem-solver with a can-do attitude, ready to tackle new challenges and make an impact, we would love to hear from you

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:

  • In-House Discounts: Exclusive discounts to enjoy
  • Flexibility: Work arrangements tailored to support your work-life balance
  • Career Growth: Opportunities to elevate your career within a thriving organization
  • Wellness Focus: Dedicated programs to nurture your well-being
  • Health Coverage: Access discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

  • Customer Experience Consultant

    6 days ago

    Perth, Western Australia Rockingham Toyota Full time $60,000 - $80,000 per year

    An exciting opportunity has become available for an experienced and professional individual to join our team as a Customer Experience Consultant.This role is based in our Rockingham Dealership, servicing Melville, Cockburn and Rockingham Toyota, with a primary focus on vehicle service bookings and customer retention activities.What you'll be doing:Answering...

  • Administration and Customer Service Officers

    1 day ago

    Perth, Western Australia PERSOL Full time $40,000 - $60,000 per year

    Administration and Customer Service Opportunities - South of the River Pay Rate: $35-$38ph + SuperStart Date: ASAPDuration: Temporary to Permanent opportunities (Full, unrestricted working rights required) Working Hours: Monday - Friday - Full Time & Part Time hours availableThe RolesWe are currently seeking multiple experienced Customer Service...

  • Customer Experience Officer

    1 week ago

    Perth, Western Australia Environmental Water Solutions Pty Ltd Full time $104,000 - $130,878 per year

    Do you love providing a great customer experience?Are you looking to be part of a fun and supportive team?If you answered yes then we may have the role for youWe are Complete Home Filtration, one of Australia's fastest-growing companies, awarded the 2024 WA Business News Business of the Year award And just recently, we got Great Places to Work Certified...

  • Customer Experience Consultant

    2 weeks ago

    Perth, Western Australia Paywise Full time $60,000 - $90,000 per year

    About UsPaywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage.As a Customer Experience Consultant, you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will be instrumental in providing high-quality...

  • Customer Service Administrator

    6 days ago

    Perth, Western Australia Artrage Inc Full time $60,000 - $80,000 per year

    About ARTRAGEAt ARTRAGE, we know that art changes lives. It's a powerful force. We are proud to have been an integral part of delivering the magic of art in many forms to the people of WA for over 40 years. ARTRAGE is a non-for-profit registered charity that is one of WA's oldest arts organisations. Alongside FRINGE WORLD Festival, ARTRAGE also currently...

  • Customer Experience Agent

    1 week ago

    Perth, Western Australia TSA Group Full time $40,000 - $80,000 per year

    Are you looking for a meaningful Government role helping everyday Aussies?We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team At TSA, not only are we customer-inspired inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:Why You'll...

  • Customer Experience Agent

    1 week ago

    Perth, Western Australia TSA Group - Australia Full time $45,000 - $60,000 per year

    What You Need to Know About Your New RoleTraining: Receive paid training in a supportive environment.Helping Customers: Use self-service portals to help you and your customers resolve their enquiryBuilding Connections:  Make every customer feel valued and heard with genuine connectionsCustomer Care:  Deliver top-notch service in every interaction,...

  • Customer Experience Associate

    2 weeks ago

    Perth, Western Australia Cushman & Wakefield Full time $45,000 - $65,000 per year

    Job TitleCustomer Experience AssociateJob Description SummaryThis role delivers front-of-house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and supporting...

  • Customer Service Administrator

    7 days ago

    Perth, Western Australia Coogee Full time $60,000 - $90,000 per year

    Why Join CoogeeFounded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals,...

  • Customer Master Data Administrator

    1 week ago

    Perth, Western Australia Cleanaway Operations Pty Ltd Full time $104,000 - $130,878 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the...