
Customer Experience Consultant
7 days ago
An exciting opportunity has become available for an experienced and professional individual to join our team as a Customer Experience Consultant.
This role is based in our Rockingham Dealership, servicing Melville, Cockburn and Rockingham Toyota, with a primary focus on vehicle service bookings and customer retention activities.
What you'll be doing:- Answering and directing incoming calls, taking messages, and responding to enquiries
- Booking vehicle service appointments
- Responding to customer emails regarding servicing, recalls, and parts
- Making outbound calls for service reminders and post-service follow ups
- Accurate data entry and general administration support
- Previous call centre experience (essential)
- Strong customer service skills – in person, over the phone, and via email
- Excellent communication, computer, and time management skills
- High attention to detail and professional presentation
- Reliability, punctuality, and a positive team-focused attitude
- Experience with the TUNE dealer management system and/or previous Toyota dealership experience (highly regarded)
- Above award pay rates
- Bonus structure after successful probation
- Access to Toyota's staff benefits program
- Be part of an awesome, supportive team that loves what they do
Our Mission: To be the most aspired to and respected Toyota Dealership in Australia.
Our Purpose: To make a positive difference in the lives of everyone who comes into contact with Rockingham Toyota – creating passionate advocates.
Our Vision: To become the employer of choice and mobility partner for all Western Australians.
If you're ready to bring your call centre expertise to a team that values culture, customer service, and growth, we'd love to hear from you.
Apply now by submitting your cover letter and resume to Ben Armstrong – Service Manager via Seek.
Please note: shortlisting will commence immediately. Only shortlisted candidates will be contacted.
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