Customer Experience Consultant

6 days ago

City of Rockingham, Australia Rockingham Toyota Full time $60,000 - $80,000 per year

An exciting opportunity has become available for an experienced and professional individual to join our team as a Customer Experience Consultant.

This role is based in our Rockingham Dealership, servicing Melville, Cockburn and Rockingham Toyota, with a primary focus on vehicle service bookings and customer retention activities.

What you'll be doing:
  • Answering and directing incoming calls, taking messages, and responding to enquiries
  • Booking vehicle service appointments
  • Responding to customer emails regarding servicing, recalls, and parts
  • Making outbound calls for service reminders and post-service follow ups
  • Accurate data entry and general administration support
What we're looking for:
  • Previous call centre experience (essential)
  • Strong customer service skills – in person, over the phone, and via email
  • Excellent communication, computer, and time management skills
  • High attention to detail and professional presentation
  • Reliability, punctuality, and a positive team-focused attitude
  • Experience with the TUNE dealer management system and/or previous Toyota dealership experience (highly regarded)
What's on offer:
  • Above award pay rates
  • Bonus structure after successful probation
  • Access to Toyota's staff benefits program
  • Be part of an awesome, supportive team that loves what they do
About Rockingham Toyota

Our Mission: To be the most aspired to and respected Toyota Dealership in Australia.

Our Purpose: To make a positive difference in the lives of everyone who comes into contact with Rockingham Toyota – creating passionate advocates.

Our Vision: To become the employer of choice and mobility partner for all Western Australians.

If you're ready to bring your call centre expertise to a team that values culture, customer service, and growth, we'd love to hear from you.

Apply now by submitting your cover letter and resume to Ben Armstrong – Service Manager via Seek.

Please note: shortlisting will commence immediately. Only shortlisted candidates will be contacted.

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