Customer Service

10 hours ago

Perth, Australia Diplomatik Full time

We are looking for an experienced Customer Service and Administration to join one of our valued clients based in Belmont for a 6 month assignment

The role will be a 38 hour per week opportunity and will be looking to pay $40 per hour

The role involves:

- Covering the front counter meeting and greeting clients
- Dealing with clients over the phone and in person
- Update and maintain databases to ensure that all information is accurate, stored correctly and accessible.
- Creating and editing reports for Hiring Managers
- Undertake typing and processing of various reports, memorandums, correspondence and other associated tasks as required.
- Rescheduling appointments
- Filing of paperwork

This role is to commence ASAP on a casual engagement for an approximate period of 6 months however this may be extended. Suitable applicants should have:

- Previous relevant experience in front-line customer service and relevant administrative experience preferably working within a technical environment.
- Excellent interpersonal, negotiation and conflict resolution skills, with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service.
- Good organisational and administrative skills, with ability to effectively prioritise multiple tasks to meet strict deadlines and complete tasks with a high level of accuracy.
- Ability to work effectively both as a member of a team and independently with mínimal supervision.
- Sound research and written communication skills.
- Good problem solving skills with the ability to exercise initiative and good judgement when required.
- Ability to appropriately handle sensitive and confidential matters.

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