CRM Manager

4 days ago

Brisbane, Australia Culture Kings Full time

**The Opportunity**
- and third-party data, and A/B testing campaigns to maximise engagement.

**Who we are**

Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail experience across all genres, cultures, styles, and ages combined with an extensive and curated range from 100+ leading street, sport, and fashion brands from all around the globe. Each Culture Kings store displays an electrifying atmosphere unparalleled in retail presenting some of Australia’s leading DJs performing daily in-store. Frequently visited by some of the world’s best athletes, artists and tastemakers, Culture Kings is ahead of its game offering an elite perspective of the ever-changing global streetwear landscape.

**Key Responsibilities**:

- Develop and implement a comprehensive CRM strategy to improve customer engagement and lifetime value.
- Manage and optimise CRM platforms, ensuring seamless integration with eCommerce, POS, and other business systems. Such as Klaviyo, Shopify, Google Analytics & Triple Whale
- Plan and execute targeted marketing campaigns, including segmentation, automation, and A/B testing.
- Analyse customer behavior, purchase patterns, and campaign performance to optimize CRM initiatives.
- Work closely with the marketing, eCommerce, and sales teams to align CRM efforts with overall business objectives.
- Create and monitor a loyalty program, ensuring it drives customer retention and repeat purchases.
- Manage and optimise customer journeys, lifecycle marketing, and re-engagement strategies.
- Ensure compliance with data privacy regulations and best practices in handling customer data.
- Provide regular reports and insights on CRM performance, KPIs, and opportunities for growth

**Skills and Experience**:

- Experience: 3-5+ years in a CRM, customer retention, or loyalty marketing role, preferably in the retail or eCommerce sector.
- Strong understanding of customer segmentation, data analytics, and campaign performance measurement.
- Experience with A/B testing, personalization, and automation tools.
- Familiarity with loyalty programs and customer retention strategies in retail.
- Knowledge of data privacy regulations and compliance requirements.
- Excellent communication, project management, and stakeholder collaboration skills.

**What Culture Kings offers you**:

- Generous team discounts and employee recognition
- Never-ending career growth opportunities
- Exciting, fast-paced, and dynamic environment with a supportive team
- Free onsite parking
- No office politics, corporate protocol, or useless business jargon is needed. We love keeping the entrepreneurial vibe of the “best in the world” team that comes together to change the status quo

**APPLY NOW**

CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

  • CRM Campaign Manager

    5 days ago

    Brisbane, Queensland, Australia The Lottery Corporation Full time $90,000 - $120,000 per year

    Could this be one of those rare moments to do the best work of your career?The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.While we're a fresh face bringing you Australia's favourite lottery games, we're an experienced team....

  • CRM Operations Manager

    7 days ago

    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: To deliver on Ashurst's 2027 strategy ambition, we are investing in re-defining our approach to business development, both within the Client, Markets & Growth (CMG) team and across the wider firm. The Manager - CRM Operations & Impact will develop and manage a program of initiatives designed to improve the global use and increase the...

  • CRM Marketing Manager

    1 week ago

    Brisbane, Queensland, Australia Gybe Consulting Full time $100,000 - $150,000 per year

    Step into a role where data, creativity and scale collide.You'll take ownership of CRM across one of the most recognised names in Australian retail - leading the charge on broadcast and lifecycle campaigns that drive serious customer growth.This isn't about babysitting a BAU program. It's a hands-on, high-impact role where you'll shape strategy, build...

  • Electrician- BMS/Mechanical

    5 days ago

    Brisbane, Queensland, Australia CRM Electrical Services Full time $60,000 - $100,000 per year

    Job Opportunity at CRM Electrical ServicesPosition: Electricians, Technicians, and ApprenticesLocation: Workshop- Northgate 4013 Sites- SEQCompany: CRM Electrical ServicesAt CRM Electrical Services, we specialise in installation of advanced Building Management Systems (BMS) and mechanical electrical solutions for industry leaders, creating smarter and more...

  • CRM Specialist

    2 weeks ago

    Brisbane, Australia Great Southern Bank Full time

    This is a 12 month Maternity leave contract **You’ll make an impact by**: - You will work with the Customer Experience, Product, Digital, Branch and Call Centre teams to build one to one customer journeys and contact strategies, executing campaigns that address the customer lifecycle and their financial motivations. - You will be responsible for creating...

  • CRM Campaign Automation Manager

    7 days ago

    Brisbane, Australia KPMG Full time

    **Your Opportunity** In the role of CRM Campaign Automation Manager, you will be pivotal in optimising tailored customer journeys through our advanced campaign automation and CRM platforms. This includes spearheading data-driven trigger-based customer journeys, implementing lead generation and nurture programs, and facilitating event invitations. **Role...

  • CRM Administrator

    5 days ago

    Brisbane, Australia Hitachi Construction Machinery Full time

    **Benefits** **We are offering**: - ** Flexibility for either a Permanent Part Time or Full Time Position in a leading OEM with long term job security**: - ** Competitive pay rate + company biannual performance-based bonuses! $$$**: - ** Exclusive staff discounts on a range of goods and services**: - ** Supportive environment that values your input in...

  • CRM Test Analyst

    7 days ago

    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is implementing a new Dynamics 365 based Customer Relationship Management (CRM) solution. The Test Analyst of CRM will be key role assuring quality, requirements traceability and acceptance of solution by business as well as technology operations. The CRM implementation program will be Partner led where our Partner will bring technical...

  • CRM Technical Lead

    7 days ago

    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is implementing a new Dynamics 365 based Customer Relationship Management (CRM) solution. The Technical Lead of CRM will be key to ensuring that we achieve an effective, efficient and fit for purpose solution. The CRM implementation program will be Partner led where our Partner will bring technical expertise, prior experience,...

  • Dynamics 365 CRM Trainer

    2 weeks ago

    Brisbane, Queensland, Australia Data#3 Full time $90,000 - $120,000 per year

    Location: Brisbane or Sydney | Start mid-SeptemberWe are looking for aDynamics 365 Trainerto design, deliver, and manage a comprehensive training programme that enhances user proficiency and maximises adoption of Microsoft Dynamics 365 CRM across the organisation.In this role, you'll create tailored training materials and playbooks, deliver engaging...