Dynamics 365 CRM Trainer

4 days ago

Brisbane, Queensland, Australia Data#3 Full time $90,000 - $120,000 per year

Location: Brisbane or Sydney | Start mid-September

We are looking for a
Dynamics 365 Trainer
to design, deliver, and manage a comprehensive training programme that enhances user proficiency and maximises adoption of Microsoft Dynamics 365 CRM across the organisation.

In this role, you'll create tailored training materials and playbooks, deliver engaging in-person sessions and webinars, and coach users to ensure effective CRM utilisation. By partnering with stakeholders, you will equip teams with the knowledge and skills needed to optimise business processes and drive efficiency.

Key Responsibilities

Design and deliver engaging training sessions (virtual, in-person, small group, and one-to-one coaching).

Develop comprehensive training resources, including quick reference guides, FAQs, videos, and maintain a user knowledge base.

Conduct user assessments to measure CRM competency, identify gaps, and refine programmes based on feedback.

Train stakeholders on core Dynamics 365 functionalities: lead management, sales automation, customer service, reporting, and dashboards.

Promote continuous learning by sharing updates, best practices, and delivering refresher and advanced training sessions.

What We're Looking For

Proven experience delivering training and educational programmes for Microsoft Dynamics 365 in large organisations.

Strong technical knowledge of
Dynamics 365 Customer Engagement (CE)
, including Sales, Customer Service, and Marketing modules.

Certifications preferred:

  • Microsoft Certified Trainer (MCT)
  • Dynamics 365 Fundamentals (CRM)
  • Dynamics 365 Sales Functional Consultant Associate
  • Dynamics 365 Customer Service Functional Consultant Associate

Excellent training & presentation skills, with the ability to simplify complex concepts.

Experience developing high-quality training materials (videos, manuals, workshops).

2–5 years' hands-on experience with Dynamics 365 CRM.

Strong problem-solving skills with patience and adaptability for diverse learner backgrounds.

Comfortable delivering training across multiple regions and time zones, using digital tools to track progress and assessments.

Please submit your resume via the Apply button. To find out more, please email Shams

  • Dynamics 365 CRM Trainer

    4 weeks ago

    Brisbane, Queensland, Australia Data#3 Full time

    OverviewWe are seeking a Dynamics 365 Trainer to design, deliver, and manage a comprehensive training program that enhances user proficiency and maximizes the adoption of Microsoft Dynamics 365 CRM across the organisation.Location: Brisbane or Sydney | Start in a weekResponsibilitiesDesign and deliver engaging training sessions (virtual, in-person, small...

  • Dynamics 365 CRM Trainer

    4 weeks ago

    Brisbane, Queensland, Australia Data#3 Full time

    OverviewWe are seeking a Dynamics 365 Trainer to design, deliver, and manage a comprehensive training program that enhances user proficiency and maximizes the adoption of Microsoft Dynamics 365 CRM across the organisation.Location: Brisbane or Sydney | Start in a weekResponsibilitiesDesign and deliver engaging training sessions (virtual, in-person, small...

  • Microsoft Dynamics 365 CRM Technical Lead

    3 weeks ago

    Brisbane, Queensland, Australia Infosys Full time

    Microsoft Dynamics 365 CRM Technical LeadRole: Microsoft Dynamics 365 Technical Consultant / Lead for Dynamics 365 CRM solutions.Location: Brisbane, AustraliaSalary: AUD 150,742-171,215 (Annual Gross). Note: the salary range is indicative and subject to adjustments based on internal processes.Job Summary: We are seeking a seasoned Microsoft Dynamics 365...

  • Microsoft Dynamics 365 CRM Technical Lead

    3 weeks ago

    Brisbane, Queensland, Australia Infosys Full time

    Microsoft Dynamics 365 CRM Technical LeadRole: Microsoft Dynamics 365 Technical Consultant / Lead for Dynamics 365 CRM solutions.Location: Brisbane, AustraliaSalary: AUD 150,742-171,215 (Annual Gross). Note: the salary range is indicative and subject to adjustments based on internal processes.Job Summary: We are seeking a seasoned Microsoft Dynamics 365...

  • Microsoft Dynamics 365 CRM Technical Lead

    3 days ago

    Brisbane, Queensland, Australia Infosys Full time $150,000 - $215,000 per year

    About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise...

  • Dynamics 365 Developer

    3 days ago

    Brisbane, Queensland, Australia Exclaim IT Full time $90,000 - $120,000 per year

    About the roleWe are seeking an experienced Senior CRM Developer to join a government department on a contract basis. This role will focus on the delivery of customised Dynamics 365 CRM solutions to meet evolving business needs. Working within a small, collaborative team, you will be responsible for designing, configuring, and developing sustainable CRM...

  • Senior Dynamics 365 Developer

    3 weeks ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time

    Join to apply for the Senior Dynamics 365 Developer role at Australian Energy Market Operator (AEMO)2 days ago Be among the first 25 applicantsJoin to apply for the Senior Dynamics 365 Developer role at Australian Energy Market Operator (AEMO)Get AI-powered advice on this job and more exclusive features.Division: DigitalDepartment: Energy Markets & Corporate...

  • Dynamics CRM Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Zone IT Solutions Full time

    We are seeking a talented Dynamics CRM Architect. You will be responsible for designing and implementing innovative solutions for our clients using the Dynamics CRM platform.RequirementsProven experience as a Dynamics CRM Architect or similar roleExtensive knowledge of the Dynamics CRM platform, including Dynamics 365 CE, Sales, Customer Service, and/or...

  • Dynamics CRM Consultant

    1 week ago

    Brisbane, Queensland, Australia Zone IT Solutions Full time $120,000 - $180,000 per year

    We are seeking a talented Dynamics CRM Architect. You will be responsible for designing and implementing innovative solutions for our clients using the Dynamics CRM platform.RequirementsProven experience as a Dynamics CRM Architect or similar role Extensive knowledge of the Dynamics CRM platform, including Dynamics 365 CE, Sales, Customer Service, and/or...

  • Microsoft Dynamics 365 Technical Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Infosys Limited Full time

    Microsoft Dynamics 365 Technical Consultant Lead ConsultantAbout Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through...