CRM Administrator

5 days ago

Brisbane, Australia Hitachi Construction Machinery Full time

**Benefits**

**We are offering**:

- ** Flexibility for either a Permanent Part Time or Full Time Position in a leading OEM with long term job security**:

- ** Competitive pay rate + company biannual performance-based bonuses $$$**:

- ** Exclusive staff discounts on a range of goods and services**:

- ** Supportive environment that values your input in finding new and improved ways to achieving success**:

- ** Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work**

***

**The Opportunity**

We are seeking a highly motivated individual to join our successfully busy and growing **Brisbane team **in the position of **CRM Administrator**.

Reporting to the General Manager you will be responsible to coordinate and support the implementation, development and ongoing maintenance / management for our internal Salesforce CRM system to ensure the design and functionality meets the requirements of the company, its Users and department budgets and KPI’s.

**Your role responsibilities will be, but are not limited to**:

- Manage activation / deactivation of user, setup of sharing settings, roles, profiles and groups.
- Perform administration of Salesforce, including basic configuration, creation of custom objects and fields, modifying record types, page layouts and related lists.
- Build custom reports, dashboards, and workflows according to user requirements.
- Assist with the migration of data from external sources as required.
- Develop and implement a strategy to promote the adoption of Salesforce across the business and encourage best practice.
- Evaluate new releases of Salesforce to determine functionality requirements, and impact to the existing system.
- Continuously review the instance and make recommendations on improving existing business processes.
- Develop training materials and provide training and support to users.

**About you - to be successful in this role, you will need to have**:

- Validated strong knowledge of the Salesforce system (Sales Cloud as a minimum) and hands on experience as system administrator, including system audits and upgrades.
- Proven capability to work with stakeholders to gather requirements and convert into project scope.
- Experience in troubleshooting and resolving support tickets.
- Meticulous about deadlines, demonstrating the ability to coordinate others toward the accomplishment of goals.
- Demonstrated ability of undertaking project management responsibilities of projects, ensuring projects are governed appropriately, and are completed on time, within budget and to the desired quality.
- Understanding of conventional contract and business terminology required to draft contract clauses.

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

**How to Apply**

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