CRM Test Analyst

Great Southern Bank is implementing a new Dynamics 365 based Customer Relationship Management (CRM) solution. The Test Analyst of CRM will be key role assuring quality, requirements traceability and acceptance of solution by business as well as technology operations.

The CRM implementation program will be Partner led where our Partner will bring technical expertise, prior experience, development, and testing capabilities to deliver the initial platform set up & business functionality. The CRM Test Analyst will work with the Partner, bringing testing acumen and best test practices including automation to achieve the desired quality and maintainable test assets. In addition, the role will also be entrusted to bring the Intellectual Property (IP) of CRM within Great Southern Bank to be able to test functionality and non-functional aspects of the solution in BAU support and Change roadmap.

The Test Analyst will be responsible to work alongside vendor in their functional and non-functional testing, design, and creation of test assets mainly automation (incl of CICD integration) and gain techno-functional knowledge of End-To-End CRM Solution.

**Responsibilities**:

- Testing Platform and Non-Functional Requirements
- Ensuring that functional tests meet acceptance criteria and will play major role in marking user stories to “Done”
- Work with vendor in their test phases and review the test deliverables and execution qualities
- Work with vendor towards selection of best fit automation capability and create end-to-end as well as component level automation for ST, SIT and Regression test phases
- Define, establish, follow, and embed Test practices and procedures within the test team including test Design guidelines, automation standards, appropriate documentations and test practices, tools, and test delivery

**Skills & Experience**:

- Test experience in Dynamics 365 or similar CRM solution
- Testing of UI, API frameworks and Data flow
- Designing and building test automation of UI, integration, and Data validations
- Working with multiple stakeholders - internal and external partners

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

**What's in it for you?**
We want you to make an impact. You can be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site

Applications will close on, or before **Tuesday 23 August.**
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._