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CRM Technical Lead

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

Great Southern Bank is implementing a new Dynamics 365 based Customer Relationship Management (CRM) solution. The Technical Lead of CRM will be key to ensuring that we achieve an effective, efficient and fit for purpose solution.

The CRM implementation program will be Partner led where our Partner will bring technical expertise, prior experience, development, and testing capabilities to deliver the initial platform set up & business functionality. The CRM Tech Lead will work with the Partner, bringing technological acumen and best practice for an efficient, cost-effective, and fit for purpose solution. In addition, the role will also be entrusted to bring the Intellectual Property (IP) of CRM within Great Southern Bank to be able to support/run the solution post program along with ability to change/develop features as per future roadmap.

**Responsibilities**:

- Ensuring that the platform is designed and operating to committed service levels
- Define, establish, follow and embed engineering practices and procedures within the platform team including Design guidelines, coding standards, appropriate development and test practices, tool and automation of delivery and operations
- Leading a small team of developers/ engineers - inhouse or partners to deliver technical solutions

**Skills & Experience**:

- Strong design and development experience in Dynamics 365
- Experience in designing and building solutions on Azure and Power Platform
- Experience in API frameworks and Data flow using Azure native components
- Experience in Service management/ Incident management of integrated operational systems
- Microsoft Certification: Dynamics 365

A little bit about us

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

**What's in it for you?**

We want you to make an impact. You can be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site

Applications will close on, or before **Tuesday 23 August**.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._