IT Service Desk

2 weeks ago

Cannon Hill, Australia Endeavour Foundation Full time

Permanent Full time, Based in Cannon Hill Support Office,
- Salary Packaging benefits available via AccessPay
- Onsite Parking, Café in Building, Hybrid working 2 wfh days

**Step into the role of Tier1 Service Desk at Endeavour Foundation and become the go-to problem solver who keeps our digital world running smoothly.**

You’ll play a vital part in helping us achieve our business goals by ensuring our systems are rock-solid and our staff can work without a hitch. Reporting to the Service Desk Team Leader, you will be providing day to day IT Service Level support to the business within our Support Office and remote services locations.

**Key Responsibilities**:

- Receive user enquiries, requests and incidents and accurately record and resolve or as necessary, escalate as required.
- Achieve KPI’s as communicated by Leader to ensure participation in organisational success is understood and accomplished.
- Provide level 1 troubleshooting, both onsite and to remote sites of Endeavour Foundation, including subsidiaries.
- Escalate tickets created during phone calls to other tiers

**Role Requirements**:

- Qualifications and understanding of basic networking fundamentals - CompTIA & ITIL highly regarded.
- Previous experience in providing high levels of customer service in a similar Level 1 Help Desk / IT Support role.
- Experience using ticketing systems with an ITIL standard
- Experience troubleshooting Microsoft Windows, Office suite, Microsoft 365, and Apple product
- Hold or Willing to obtain: NDIS Yellow Card, Blue Card and Police check, Drivers licence. Hold a Permanent Residency or Australian Citizenship
- Available for rostered on-call (weekend) support for the business and system upgrades.

**About Endeavour Foundation**:
At Endeavour Foundation, we aspire to support people with a disability who want to develop skills and experience within a community, home, or work environment by matching supports to individuals and providing a range of programs that enable personal goals and outcomes.

**Benefits and Perks**:

- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
- Hybrid working environment, 2 WFH days per week.
- Onsite Parking and Café in Support Office
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs via a Novated Lease through Salary Packaging.
- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
- Discounted family gym memberships through Fitness Passport
- Supportive induction and learning opportunities, with Reward and Recognition Program
- 6 weeks paid parental leave for primary carer
- Free coaching and counselling through our Employee Assistance Program.

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