Ict Service Desk Officer

**Position Vacant**

**ICT SERVICE DESK OFFICER**
**FULL-TIME**

Cranbrook School is seeking a full-time ICT Service Desk Officer, working at both the Senior
School campus at Bellevue Hill and the Junior School campus at Rose Bay and also supporting
our Pre-schools at Darling Point and Vaucluse.

**ABOUT THE POSITION**

The ICT Service Desk Officer is integral to the success of Cranbrook School’s ICT service
operations. Working within a small team of front-end support professionals the role works
within the ICT Service Desk team providing excellent, timely and helpful 1st and 2nd level
ICT support to all staff, students, and other school community members.

This position is responsible for complete problem determination, incident recording,
technical and problem resolution for all client IT services and products across all of the
Schools' campuses. These services and products include client systems, Windows and
services, peripheral devices such as printers, audio visual equipment, networks, data
services, and IP phones.

**ABOUT YOU**

You have recent experience in a similar role providing helpdesk / service desk support,
including working directly with other ICT Service Desk to provide direct and remote
technical support to staff and students, via service desk or infield assistance.

You have experience in liaising with suppliers for repairs and maintenance; actioning and
coordinating urgent and complicated issues; undertaking service desk projects such as
desktop, laptop and peripheral hardware and software deployments; and maintaining and
delivering documentation relevant to Apple deployment, client systems, service desk
processes and operations, including work instructions and procedures.
You are energetic, enthusiastic and able to display a high level of care and patience.
Possessing strong customer service skills, you have a positive, friendly and helpful nature
and are able to work both independently and as part of a team.

**SELECTION CRITERIA**

- TAFE or equivalent Information Technology certification and/or relevant experience
- Experience in providing general technical assistance to the user community for all client

Adobe Creative Cloud Suite, Office 365, GSuite, Canvas LMS) and other technology
devices including all Audio Visual, Telephones, conferencing, and printing

- Excellent written and verbal communication skills
- Demonstrated organisational skills, including the ability to work to deadlines
- Ability to follow instructions as well as display initiative
- A friendly, kind and courteous manner
- Ability to think clearly and remain calm and patient under pressure
- Honesty, patience and a sense of humour
- A firm commitment to safeguarding and promoting the welfare of children
- A demonstrated understanding of child safety and appropriate behaviours when

engaging with children.
A ITIL V3 or V4 Foundations Certificate, Certificate IV in Information Technology Support,
Tertiary qualifications in Information Technology or similar field and/or Vendor
Certifications would be highly desirable. Experience in the education sector would be
valued by is not essential.
**Closing Date: Friday 31 January 2025**

**HOW TO APPLY**

Applications should include a resume and a
cover letter addressing the selection criteria
and reasons for your interest in the position.
Details of at least three referees will be
requested from the successful applicant.

**ABOUT CRANBROOK SCHOOL**

Cranbrook is an Anglican, independent day
and boarding school, Pre-school to Year 12.

Our vision is to be a world class school which
encourages and enables all of our students
to explore, enjoy and fulfil their potential.
We lead our students to discover and make
the most of their talents, to thrive in, and
love the pursuit of, excellence. As a school
we energise the educational environment by
offering a rich and distinctive schooling both
within and beyond the curriculum and give
powerful pastoral support. Cranbrook builds
resilience and confidence so that each
student can face the challenges of the
twenty-first century with personal
confidence, intellectual versatility, academic
hunger and optimism.

Cranbrook is an International Baccalaureate
(IB) World School, and is accredited as an IB
Continuum School, offering the PYP, MYP
and IB Diploma Programme.

Cranbrook School is a child safe
organisation. We actively promote the safety
and wellbeing of all students and are
committed to protecting our students from
abuse and harm.

**WORKING WITH CHILDREN CHECK,**
**VACCINATION AND WORKING RIGHTS**

The successful applicant for this position will
be required to hold a current NSW Working
with Children Check clearance and be fully
vaccinated with a COVID-19 vaccine.

Applicants must be an Australian citizen or
permanent resident or hold a visa with
appropriate working rights.