Information Systems Support Analyst

2 days ago

Cannon Hill, Australia Compass Group Australia Full time

Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community._

**_ Join a global leader that feeds innovation, drives hospitality, and powers possibility_**

We are seeking a proactive and experienced **Information Systems Support Analyst**to join our team, reporting to the Service Delivery Manager. In this hands-on role, you’ll manage escalated and problem tickets, provide expert advice on recurring issues, and help enhance Service Desk procedures by creating and updating knowledge base articles.

**THE ROLE**
- Main responsibilities:_
- Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
- Create knowledge base articles in order to review and amend Service Desk policies and procedures
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business
- Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Provide remote assistance as well
- Travel onsite where required to support or deliver IT services to all Compass Group locations
- Provide 2nd level support for external clients using Compass Group services or technology as required

**_Please note:_**_ This role is based at our Brisbane, QLD Head Office._

**THE PERSON**
- Minimum of 5 years’ experience in a Service Desk or IT support role
- ITIL Certification
- Strong Networking skills - SOHO Network support
- Excellent oral and written English
- Knowledge of local and wide area networks, including VPN
- Knowledge of the Microsoft Office360 suite
- Knowledge of Windows Server & Windows desktop environments
- Knowledge of Microsoft Exchange Online
- Effective organisational and time management skills
- Ability to work autonomously and fit well within a team

**The Benefits**

Working with a large global company means you can be assured that we have an attractive benefits program This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme You can read all about these here: Why work at Compass

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