Service Support Administrator

4 days ago

Silverwater, Australia Equans Full time

**Requisition ID**: ANZ00000135**Domaine**: Fonctions Supports/Support administratif**Type d'emploi**: CDI**Temps de travail**: Temps plein- EQUANS ANZ is part of a global, technical services leader, and part of the ENGIE Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions._
- With nearly 900 highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical know-how in design, installation and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services._

EQUANS currently has the opportunity for a Service Support Administrator to join the team in our Silverwater office based in NSW. The role would suit someone with an Administrative/Call Centre background and with the ability to work in a fast paced environment.

The responsibility of the OSC Service Support Administrator includes
- All contract creations, updates, amendments, rate increases and cancellations in Pronto
- Managing Contract CPI increases and Call Out Labour Rate Increases
- Major Contract Reviews - Analysing contract financials and labour efficiencies
- Managing communications and processes with the national AH call centre
- The first point of contact for national contract invoice rejections and resolving issues to get invoices paid
- Generating all National customer preventative maintenance (PM) calls in Pronto.
- Generating all National contract invoicing in Pronto.
- Allocating WO/PO’s to generated national customer PM calls
- Issuing D&C attendance requests from National customers to the branches to action
- Running AW DCKT reports, Vetting and Invoicing all national contract repair (CO/QU) calls sitting at AW DCKT
- And other duties as required
- Experience with the Pronto Xi highly desirable
- Superior organisational skills and attention to detail
- Intermediate to advanced Microsoft Office skills
- Previous experience in a fast-paced administration role
- Excellent written and verbal communication skills
- Proven aptitude for managing competing priorities with successful deliverables
- Ability to maintain high standards of customer service in a high-pressure environment

**_Benefits of EQUANS_**
- We offer a positive team approach across our 20 locations with a focus on flexible working options for our employees. We support our team members with their career development ambitions and offer training and development opportunities._

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