Bookings Coordinator

**About us**:
Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways to make people's lives better.

**About the role - Permanent, Part-Time 0.6FTE**

The Bookings Coordinator is responsible for coordinating the end-to-end booking process across Adventure Pathways sites; including Mylor Adventure Camp, Wirraway Homestead (Strathalbyn) and Adventure Services (expeditions). You will ensure that Adventure Pathways customers enjoy a smooth, well-informed booking process, and experience a high level of service and assistance right from their initial point of contact.
- Key responsibilities for this role include but not limited to:_
- Provide high level support to customers ensuring a smooth, well-informed experience throughout
- Provide prompt & informative response to enquiry
- Manage booking workflows via booking software (V360 & Salesforce/CRM)
- Maximise site occupancy
- Support marketing activity to increase patronage
- Manage customer/client relationship to encourage re-booking

**About you**:
You are a people-centred person at heart and thrive in a customer service setting providing a seamless experience from start to finish for our clients. You are able to adapt to changing needs and can think outside of the box in order to be solutions focused. Strong attention to detail means you are a capable administrator who is organised and agile.You will enjoy working within a small team, who share the same passion of providing a premium hospitality experience within the adventure and camping industry. You will play a crucial role in a team that enables thousands of South Australians to experience “Adventure with Purpose”.

You will also have the following skills and experience:

- Certificate IV in business/office administration or equivalent experience (minimum 5 years)
- High level of computer literacy and Microsoft Office
- CRM and Bookings software experience
- Work unsupervised and as part of a team across multiple sites
- Ability to solve problems related to the role and make recommendations on solutions and changes for process improvements

**Specific Requirements**:
Baptist Care SA is committed to the safety and protection of all children and vulnerable people and as such applicants will be considered in accordance with our safety practices and suitability.

You will be required to have, or be willing to obtain:

- Full unrestricted South Australia Driver’s Licence
- DHS Child-Related Employment Screening or Working With Children check
- National Police Clearance
- Training: Secure Environments for Children and Young People (or willingness to obtain)
- Ability to work outside of normal office hours may be required
- Work across our locations in Mylor and Strathalbyn
- To be considered for employment with Baptist Care SA, you must have an up-to-date Covid 19 Vaccination status (minimum 2 doses) or be able to provide an appropriate medical exemption.

**Why work with us?**

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.

You’ll also receive:

- A competitive salary on the FIA Award - $63,000 per annum (pro rata) + super
- Salary Packaging to increase your take home pay
- A corporate health plan with BUPA offering discounted health insurance
- Employee Assistance Program
- Support for Aboriginal & Torres Strait Islander employees cultural and community obligations, including NAIDOC Leave and up to five days Paid Cultural Leave Position description