Groups Coordinator

2 days ago

North Adelaide, South Australia Majestic Hotels & Apartments Full time $60,000 - $80,000 per year

Join Our Team as a Groups Coordinator

Are you highly organised, a confident communicator, and passionate about delivering great customer service? Majestic Hotels & Apartments is seeking a detail-oriented and enthusiastic Groups Coordinator to join our dynamic team.

About Majestic

Majestic is a boutique collection of hotels and apartments, proudly South Australian owned and operated. We're known for delivering unique and memorable experiences through personalised service, stylish accommodation, and a commitment to excellence.

At Majestic, we don't just offer a place to stay, we create experiences that guests remember.

The Role

As our Groups Coordinator, you'll be the central point of contact for all group accommodation and event bookings. You'll liaise with clients and internal departments to ensure every detail is flawlessly executed—from initial booking to final billing.

Key Responsibilities
  • Manage Group Bookings: Coordinate contracts, rooming lists, deposits, and invoices. Ensure accurate data entry and reporting using hotel systems.
  • Client Communication: Be the primary contact for group organisers and corporate clients. Provide timely updates and build strong relationships to encourage repeat business.
  • Event Coordination: Collaborate with internal teams to plan and execute group events, meetings, and itineraries. Attend briefings and ensure all departments are aligned.
  • On-Site Support: Assist with group arrivals and departures, ensuring special requests (e.g. VIP amenities, signage, dietary needs) are met with care and precision.
  • Service Excellence: Monitor guest satisfaction during group stays, resolve any issues promptly, and ensure a high standard of service is maintained.
  • Collaboration & Compliance: Work closely with Front Office, Food & Beverage and Sales Team to ensure group needs are met.
What We're Looking For

We're seeking someone with exceptional organisational and communication skills, a professional approach, and a passion for customer service.   Whilst experience in the hotel industry would be great, it's not essential.  If you have experience in any industry where you've worked with customers, managed multiple priorities, and communicated clearly this may be the perfect role for you.

  • You must be confident and articulate in both verbal and written communication. This role requires clear, professional correspondence with clients, internal teams, and external partners.
  • Experience in hospitality, events, or administrative coordination is a bonus, but not essential. We welcome applicants from diverse professional backgrounds.
  • Comfortable using hotel systems and Microsoft Office Suite to manage bookings and communications.
  • Able to manage multiple priorities with precision and attention to detail.
  • A genuine commitment to delivering exceptional guest and client experiences.
  • A cooperative and respectful approach to working across departments.
  • Initiative & Problem Solving: Proactive in identifying issues and implementing effective solutions.
Why Join Majestic?
  • Be part of a passionate and supportive team
  • Work in a vibrant and inclusive workplace
  • Opportunities for growth and development
  • Help shape unforgettable guest experiences

Ready to make a majestic impact? Apply now by submitting your resume and cover letter.

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