Customer Service Officer

1 day ago

Canberra, Australia Modis Full time

Are you intrigued by the ever-expanding world of IT? Let us help you ignite your passion by exploring the exciting opportunities available to you at Akkodis. Reach out to us today to learn more about how we can guide you towards a fulfilling career in this dynamic industry_**_._**

We are seeking a highly motivated **Customer Service Officer** to join our National Delivery Support Team, as we strive to meet the ever-growing pipeline of work at **Akkodis.**

**As a Customer Service Officer, you will**:

- Provide crucial administrative support and resolve contractor and client issues
- Build and maintain strong relationships with Shared Services for prompt and effective issue resolution
- Work closely with Recruiters, Shared Services, Account Managers, and Account Directors to ensure smooth on-boarding and continued engagement of the Akkodis workforce
- Collaborate on specific projects and contribute to continuous improvement tasks
- Case Management responsibilities include:_
- Managing payment issues related to contractor salaries, timesheets, and changes to workforce engagement and payroll details
- Managing changes to contractor pay cycles, RCTI/pay advice requests, assignments, billing, and credit
- General tasks will include:_
- Assist with maintaining and organizing files, records, and databases
- Create contracts and work with the local team on extensions
- Perform general administrative tasks
- Be the first point of contact for any inbound calls

**The succesful canddiate will have**:

- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Proficiency in Microsoft Office Suite and other office software
- Ability to work independently and as part of a team
- Attention to detail and problem-solving skill

**_Why Akkodis ?_**

Most Certified Tech Consultancy in Australia:
Akkodis delivers digital and engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Consulting, Solutions, Talent and Academy Modis enables businesses to transform, scale and perform. Akkodis has a global footprint with 50,000+ thinkers and makers in over 20 countries focused on Data Analytics & AI, Applications, Cloud Platforms and IoT. We specialise sectors of Energy & Clean Technology, Public Safety, Transport, Defence, Public Sector, Mining and Healthcare.

Here at Akkodis, we like to look after our own.

When YOU grow, WE grow. Some of our partnerships/certifications are:

- AWS Advanced Tier Partner
- Microsoft Gold Partner
- ISTQB Platinum Partner
- IIBA Gold Partner (Int Institute of BAs)

**We are also**:

- Fortune 500 Company
- Proud sponsor of the Mercedes Formula 1 Team

**Benefits**:

- Flexible working environment
- Access to Partner Discounts and Offers
- Comprehensive Training, Mentoring, and Development program
- Competitive compensation

  • Customer Service Officer

    24 hours ago

    Canberra, Australia HAYS Full time

    Seeking a motivated Customer Service Officer for a Temporary Contract **Your new company** This locally known company delivers large-scale precincts both residential and commercial and are in need of a Customer Service Officer. **Your new role** The successful applicant will be responsible for being the first point of contact including: - Customer...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia CSR Full time

    Customer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...

  • Customer Service Officer

    6 days ago

    Canberra, Australia HAYS Full time

    Seeking a highly motivated and experienced Customer Service Officer. **Your new company** This high profile company is seeking to find an experienced Customer Service Officer to join their dynamic team. **Your new role** **What you'll need to succeed** To be successful for this role you will have excellent communication skills both written and verbal,...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Seeking full-time Customer Service Officer role based in Canberra. **Your new company** This customer-owned social enterprise is seeking an immediate, enthusiastic, and outgoing customer service person who would like to start their career in finance. In this company, you will be providing access to financial/banking and community solutions to...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to assist in the delivery of an Electoral Event. Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team...

  • Retail Customer Service Officer

    2 weeks ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia BGIS Full time

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. There **role **is based at client site in Canberra as part of the BGIS Operations Centre which is a 24/7 business. The **role **will work on a...

  • Ndis Customer Service Officer

    2 weeks ago

    Canberra, Australia Nexia Australia & New Zealand Full time

    Available for immediate start - Comprehensive on-the-job training program The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the...

  • Retail Customer Service Officer

    1 week ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Aps3 Customer Service Officer

    1 week ago

    Canberra, Australia HAYS Full time

    Customer Service Officer - Initial 6 month contract with long term extension of a view to permanency **Your new company** This mid-sized Federal Government Agency dictates Statutory Regulations and is a Governing Body for its corresponding industry which oversees the regulations and governance into commercial and recreational related actives **Your new...