Ndis Customer Service Officer

1 week ago

Canberra, Australia Nexia Australia & New Zealand Full time

Available for immediate start
- Comprehensive on-the-job training program

The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the Canberra CBD, with a team of 8 partners and over 80 staff across our diverse service offering.

We understand that our greatest asset is our people and believe that having great clients and a great team makes us a great firm In the continual expansion of our team, we currently have opportunities available within our NDIS Division, IDEAL Plan Management, for enthusiastic and client-centric Customer Service Officers

As an employee within our IDEAL team, you will experience a supportive and welcoming culture that recognises and appreciates how your employment contributes to your lifestyle and overall wellbeing. We aim to have a balanced approach to our Employee Benefits that supports and improves your quality of life, including:

- study and professional membership support;
- team and firm-wide social events;
- opportunities for ongoing professional development;
- corporate wellness partnerships;
- 'Dress for Your Day' policy;
- Employee Assistance Program (EAP); and
- encouragement of continual learning through quality on-the-job training, and support to attend suitable external seminars and workshops.

**Responsibilities**
The key responsibilities of this role, include, but are not limited to:

- provide and maintain high-quality Plan Management Services and advice to participants;
- undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints;
- maintain positive relationships with internal and external stakeholders, including service providers;
- manage a variety of inbound customer enquiries and correspondence, including account enquiries; and
- contribute to and conduct data reconciliations to ensure data integrity is maintained.

**Requirements**:
To be considered for this role, you will:

- have a willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines, and legislation;
- have a sound understanding of best practice service management principles and practices;
- demonstrate excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact;
- have exceptional communication skills;
- demonstrate a strong attention to detail;
- have a proven ability to work with mínimal supervision and to prioritise work within tight timeframes in a dynamic office environment.

Knowledge of the National Disability Insurance Scheme and/or previous experience in the disability/community sector will be highly regarded.

Nexia Canberra is an Equal Opportunity Employer that values the unique backgrounds, experiences, and contributions that each person brings to our community, and we encourage and celebrate diversity. We actively encourage First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities, and culturally and linguistically diverse people, among other diversities and identities, to apply. Our aim is to create a workforce that reflects and supports the community in which we live.

Successful applicants will be required to undergo a National Police Check prior to commencement of employment.

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