Customer Service Officer

1 week ago

Canberra, Australia BGIS Full time

Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.

There **role **is based at client site in Canberra as part of the BGIS Operations Centre which is a 24/7 business. The **role **will work on a rotating roster **Monday to Friday - 7am to 8pm.**
- Answering incoming calls, and delivering prompt, accurate and timely customer service
- Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met
- Liaise with service providers and Facilities Managers for clarification of technical issues
- Update our management system to ensure the timely rectification of building faults
- Adhering to KPIs and reporting on service levels
- Escalate relevant issues to the appropriate personnel/management

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service or Contact Centre environment
- Experience working with internal and external stakeholders at varying levels of an organisation
- Ability to interpret queries and assist appropriately
- Demonstrated attention to detail including good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible / innovative approach

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits, and an exceptional Employee Recognition Program.

In the Operations Centre BGIS provide:

- Comprehensive and structured Training in Facilities Management
- Exposure to a diverse range of clients in the commercial sector
- Close knit and supportive, fun team environment
- Relaxed Dress Code - leave your suit at home, we are smart casual
- Reward and Recognition Program - hard work is noticed and appreciated
- Opportunities to join social, CSR, and other committees for those who love to make a difference
- We are proud to promote a diverse and inclusive work environment.

**About BGIS**

BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

  • Customer Service Officer

    1 week ago

    Canberra, Australia CSR Full time

    Customer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...

  • Customer Service Officer

    1 week ago

    Canberra, Australia HAYS Full time

    Seeking full-time Customer Service Officer role based in Canberra. **Your new company** This customer-owned social enterprise is seeking an immediate, enthusiastic, and outgoing customer service person who would like to start their career in finance. In this company, you will be providing access to financial/banking and community solutions to...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia Hudson Australia Full time

    Hudson are looking for Service Desk Support Officer to support a busy Federal team. 12 month contract Canberra location Customer Service and Service Desk experience **About the role** - Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes - Assist to find...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Hudson Australia Full time

    Hudson are looking for Service Desk Support Officer to support a busy Federal team.12 month contractCanberra locationCustomer Service and Service Desk experience**About the role**- Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes- Assist to find solutions to...

  • Customer Service Officer

    1 week ago

    Canberra, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to assist in the delivery of an Electoral Event. Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia ACT Government Full time

    The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our...

  • Retail Customer Service Officer

    1 week ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    1 week ago

    Canberra, Australia ACT Government Full time

    Are you a professional, well-organised person who is flexible in approach, demonstrates initiative and enjoys a fast-paced environment with competing priorities? Would you like to be part of a small and dynamic team responsible who is committed to delivering quality customer service to Agency clients and support teams to meet internal deliverables including...

  • Customer Service Officer

    1 week ago

    Canberra, ACT, Australia Bendigo And Adelaide Bank Full time

    It starts here.With Bendigo Bank... and you.We've never been 'just a bank'.Just like you should never be 'just an employee'.We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Bgis Full time

    **BGIS **we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...