Retail Customer Service Officer

6 days ago

Canberra, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- 12 weeks on the job paid training from Monday to Friday
- Casual on call as required after the training, various shifts between Monday to Friday 8:45am - 5:06pm
- Relief position supporting the following outlets Canberra GPO, Jamison Post Office, Dickson Post Office and Canberra area
- Adult Pay Rate $32.37 increases to $34.59 after 3 months + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 days ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Canberra, ACT, Australia Australia Post Full time

    **Help us deliver like never before**Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.**About the...

  • Customer Service Officer

    6 days ago

    Canberra, Australia HAYS Full time

    Seeking full-time Customer Service Officer role based in Canberra. **Your new company** This customer-owned social enterprise is seeking an immediate, enthusiastic, and outgoing customer service person who would like to start their career in finance. In this company, you will be providing access to financial/banking and community solutions to...

  • Customer Service Officer

    6 days ago

    Canberra, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to assist in the delivery of an Electoral Event. Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team...

  • Retail: Casual Customer Service

    1 week ago

    Canberra, ACT, Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:6 Feb 2025 11:59pm**Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant CANBERRA**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...

  • Retail Customer Service Representative

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomer Full time $30,392 - $30,808

    Job OpportunityThis is a Casual Retail Position at our store. The successful applicant will be responsible for delivering exceptional customer service, sales merchandising and display, and stock management.The ideal candidate will possess experience in a high-volume retail or customer service environment, with good interpersonal skills and an ability to work...

  • Retail Assistant

    1 week ago

    Canberra, ACT, Australia Retail Prodigy Group Full time

    **Join Our Team at Nike Canberra**Are you ready to be part of a winning team? We're on the lookout for an exceptional **Casual Retail Assistant** to join our Retail Prodigy Group family at the **Nike Store in Canberra.** At Retail Prodigy Group, we embody a culture defined by our core values: Care, Coach, Energy, Accountability and Innovation and delivering...

  • Retail Team

    2 weeks ago

    Canberra, ACT, Australia Retail Apparel Group Full time

    Rockwear is part of the global powerhouse TFG and the Retail Apparel Group (Yd, Connor, Tarocash, Johnny Bigg). Here at Rockwear we encourage women to harness their inner strength and live an active life on their own terms through high quality activewear that is functional and fashionableAre you ready to up your game with your retail career and join our...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Act Government Full time

    Customer Service Officers are the first point of contact for customers and visitors accessing Canberra Memorial Park (CMP) services. They deliver high-level customer service, regularly interacting with members of the community, often on some of their most challenging days.This position plays a key role in coordinating sales processes and promoting the...