Retail Customer Service Officer

1 week ago

Canberra, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- 12 weeks on the job paid training from Monday to Friday
- Casual on call as required after the training, various shifts between Monday to Friday 8:45am - 5:06pm
- Relief position supporting the Canberra Region - City, Dickson, Woden, Queanbeyan, Belconnen
- Adult Pay Rate $32.37 increases to $34.59 after 3 months + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Seeking full-time Customer Service Officer role based in Canberra. **Your new company** This customer-owned social enterprise is seeking an immediate, enthusiastic, and outgoing customer service person who would like to start their career in finance. In this company, you will be providing access to financial/banking and community solutions to...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to assist in the delivery of an Electoral Event. Our client supports the engagement of the workforce that assist in the delivery of an Electoral Event. Roughly 120,000 people are engaged during this period and the Support team...

  • Retail: Part Time Customer Service

    1 week ago

    Canberra, ACT, Australia Telstra Full time $40,000 - $60,000 per year

    Employment TypePermanentClosing Date25 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant CANBERRAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia CSR Full time

    Customer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...

  • Customer Service Officer

    4 days ago

    Canberra, Australia HAYS Full time

    Seeking a highly motivated and experienced Customer Service Officer. **Your new company** This high profile company is seeking to find an experienced Customer Service Officer to join their dynamic team. **Your new role** **What you'll need to succeed** To be successful for this role you will have excellent communication skills both written and verbal,...

  • Holiday Retail Assistant

    1 week ago

    Canberra, Australia Retail Prodigy Group Full time

    **Join Our Holiday Team at Nike Canberra!** Are you ready to be part of a winning team? We're on the lookout for exceptional **Casual Retail Assistants** to join our Retail Prodigy Group family at the **Nike Store **in** Canberra Centre **as part of our** Seasonal Holiday Team.** At Retail Prodigy Group, we embody a culture defined by our core values: Care,...

  • Retail Assistant

    2 weeks ago

    Canberra, ACT, Australia Luxottica Retail Australia Pty Ltd Full time $40,000 - $60,000 per year

    See yourself at OPSM - become part of our family and help us make a real change in people's livesWe are currently looking for a Retail Associate to join our OPSM Canberra team.Optical experience is preferred but not required – We provide world class training to ensure you feel supported and confident providing our customers with an exceptional...

  • Telstra Retail: Part Time Customer Service and

    2 weeks ago

    Canberra, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:12 Dec 2024 11:59pm **Job Title **:Telstra Retail: Part Time Customer Service and Sales Consultant WODEN **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Customer Delivery Driver

    6 days ago

    Canberra, Australia dnata catering and retail Full time

    Want a high flying career with the world's largest air services provider? Come join our International Flight Catering team at **Canberra Airport** a Customer Delivery Driver in a **permanent full-time** position. **So, what does a day in the life of a Customer Delivery Driver look like?** As a member of our airside team, you are the face of dnata catering...