Client Relationship Manager

Location: Jobfit - Melbourne CBD - VIC
- Monday to Friday - 38hrs per week (no weekend work)
- Offering competitive rates, flexibility, stability, and employee benefits

**Founded in 1996, Jobfit Health Group is a leading occupational healthcare provider with wholly owned and operated centres across Australia and New Zealand.**

Our business heritage and culture of innovation sets us apart, fostering a commitment to our clients’ interests that is second to none. We go where our clients need us, and have a proven ability to deliver our occupational health services in rural and remote locations in addition to metropolitan areas. Our focus has always been on employing and retaining the best healthcare professionals. Many of our medical staff are renowned experts in their field. Our centres are a ‘one-stop shop’, offering consistent service quality, reliability, and professional expertise.

We are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, and offer additional services in health surveillance, injury management and prevention, drug and alcohol screenings, and health and wellness.

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We are seeking an experienced
**Client Relationship Manager for a full-time position. **The Client Relationship Manager will be responsible for the day-to-day management and relationship development of a major national account to ensure optimal client service and satisfaction against set key performance indicators. This is an exciting opportunity for a motivated and results-focused customer service professional to join the Jobfit team on a full time, Monday to Friday basis.

**Responsibilities**
- Ensure at all times the highest level of customer service via optimal communication, presentation and professional expertise.
- Operate effectively as part of a multidisciplinary team and ensuring an environment that encourages teamwork, personal and professional development, customer service and excellence in performance.
- Understand agreed targets for client service provision, delivery and standards of relevant services, KPIs, costs, and Jobfit's capabilities.
- Manage the business relationship between Jobfit and the client with the goal being client satisfaction and retention.
- Pro-actively review and monitor Jobfit's performance against the service level agreement and KPIs to identify any capacity issues and specify any required changes.
- Initiate actions to maintain or improve levels of service in conjunction with the Jobfit Contact Centre.
- Facilitate open communication and discussion with client, acting as a single point of contact by developing, maintaining and working to the agreed service level provision.
- Primary point of escalation for critical and / or time sensitive issues from client.
- Provide daily and monthly reporting to client and State Manager on service KPIs.
- Conduct service reviews and coordinate meetings with the client, with the focus of building and maintaining a strong working relationship.

**What we need from you**:

- Tertiary qualification in Management (or similar experience in a related field).
- Previous experience working in a similar role or a track record of managing client relationships.
- Experience in delivering KPIs.
- Strong interpersonal skills and an ability to build rapport with customers.
- Capable of promptly analysing client needs and ensuring an effective, timely and appropriate proposal response.
- Results driven, dynamic, persuasive, flexible, able to identify client needs.
- Polished communication skills, both verbally and in writing.
- Ability to work as a member of a multidisciplinary team.
- An understanding of the occupational health industry (preferred).
- Intermediate MS Office Suite - Excel required for reporting.

**Why join us**:

- A competitive pay rate - paid above Award
- Generous special offers and discounts from a wide range of brands such as Woolworths, Myers, JB-HiFi, Uber and more
- Novated Leasing
- Employee Assistance Program
- Personal development - expand your knowledge with our in-house online learning and development centre
- Engagement surveys - we listen to you, as a team member, and take action on the issues that matter to you
- Financial Wellbeing Checks and advice from our corporate financial planning partner
- Diverse and inclusive workforce that reflects the diverse community in which we operate in

Aboriginal and Torres Strait Islander people are encouraged to apply.

Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

**Jobfit Health Group is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Partnered Health Medical Centres, Northcare Physio, and Baseline Onsite. Together in Healthcare.**

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