Client Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia Private Advertiser Full time $90,000 - $100,000 per year
Our client "Auto-IT" is seeking a Customer Relationship Manager to join their team

Are you passionate about delivering exceptional customer service and driving business growth in the automotive technology sector? Join Auto-IT as a Customer Relationship Manager and play a crucial role in nurturing client relationships, showcasing innovative solutions, and contributing to the company's success in the Asia-Pacific region.

About Our Client

Auto-IT is a leading provider of dealer management software systems (DMSs) for the automotive, trucking, agriculture, and construction equipment industries. With over 40 years of experience, Auto-IT delivers innovative solutions to help retail dealerships operate and grow their businesses. The company has a strong presence in Australasia and operates globally, with offices in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore, and Wellington. Recently acquired by Perseus Operating Group of Constellation Software, Auto-IT is poised for further growth and expansion.

What you'll be doing?
  • Client Engagement: Establish and maintain strong relationships with key decision-makers in client organizations, providing exceptional customer service and support.
  • Product Promotion: Present and sell new enhancements and initiatives to clients, showcasing the value of Auto-IT's solutions.
  • Business Development: Assist with new business opportunities and follow Auto-IT's sales processes to drive growth.
  • Product Feedback: Provide valuable insights to Auto-IT on product improvements to better serve new and existing clients.
  • Event Participation: Represent Auto-IT at trade shows, user groups, and industry events to expand the company's network.
  • Project Coordination: Liaise with the Professional Services team to coordinate installations and implementations within your assigned region.
  • Training and Consultancy: Deliver expert consultancy and training on various modules of the Auto-IT DMS.
  • Performance Management: Work towards achieving gross targets and product penetration goals while maintaining a focus on client satisfaction.
Who are they looking for?
  • Automotive Experience: At least two years of experience in motor dealerships, preferably in Fixed Operations (Service and/or Parts) or Accounts and Administration.
  • DMS Knowledge: Familiarity with Automotive Dealer Management Systems is highly valued but not essential.
  • Sales Acumen: Prior sales experience is beneficial, but we welcome candidates with strong interpersonal skills and a passion for client relations.
  • Tech-Savvy: Strong general IT knowledge and proficiency in Microsoft Office applications, including PowerPoint, Word, and Excel.
  • Client-Focused Approach: Exceptional interpersonal and communication skills, with a dedication to providing outstanding customer service.
  • Self-Motivation: Ability to work effectively unsupervised and maintain a persistent, enthusiastic approach to business development.
  • Adaptability: Willingness to work flexible hours as required and thrive in a dynamic, fast-paced environment.
Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Competitive base salary range of $90,000 - $100,000
  • Car allowance to support your travel needs
  • Performance-based commission structure
  • Profit-sharing bonus program
  • Opportunity for career growth within a global organization
  • Chance to work with cutting-edge automotive technology solutions
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We value diversity and encourage applications from candidates of all backgrounds and experiences.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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