Business Support Officer

2 weeks ago

Parramatta, Australia Zest Care Full time

Full-time, permanent role - 38 hours per week
- Hybrid working arrangements
- Base location: Parramatta
- Full-time, permanent role - 38 hours per week
- Hybrid working arrangements
- Base location: Parramatta
- Attractive salary

You will be the virtual face of our organization within our contact center and will have a person-centered approach to client support. Your main responsibility will be to assist clients and support workers getting matched to provide great outcomes for the client. This is a hybrid work from home and work in our Parramatta office role. This is a full-time, permanent role within the 8:00am - 5:00pm span. If you are looking for a role where you can make a difference this is for you

**KEY RESPONSIBILITIES**
- Commitment to achieving client satisfaction and positive outcomes.
- Managing support shift rosters in a manner that enhances our clients’ lives.
- Working with internal roles to ensure we match clients with support workers who have the skills and personality to achieve the client’s goals.
- Ensure client’s needs and requirements for Support Workers are understood and met.
- Maintain the confidential client electronic database including detailed documentation.

**Qualifications, Skills and Experience**
- Previous workforce rostering experience providing superior client care and engagement.
- A great telephone manner.
- Experience with the NDIS community would be advantageous.
- High level of computer literacy, specifically with Microsoft Office
- Excellent attention to detail
- Highly developed written and verbal communication skills
- Excellent ability to connect and build rapport with multiple stakeholders
- Excellent organisational and time management skills
- Sensitivity to the confidentiality of personal information

**Licenses and Checks**
- NDIS Worker Screening Check
- Working with Children Check
- Evidence of COVID-19 Vaccination

In return Zest will offer a competitive salary, training, laptop, and above all a supportive team environment with opportunity for professional development.

**How to apply

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