Student Support Officer

1 week ago

Parramatta, Australia Richmond School of Business Pty Ltd Full time

**About Us**

Richmond School of Business has been providing life-changing education. We’ve been continuously evolving our approach to meet the needs of our learners by offering flexible, accessible, and affordable courses that support our students on their way to reaching their personal and career goals.Richmond School of Business courses is practical and relevant, ensuring that you are prepared to lead and thrive in the real world.

Our exceptional educators are highly qualified, with many years of experience facing the challenging workplace. We provide an interactive and experiential learning environment, and regularly update our course content to keep it fresh and innovative.

As a **Student Support Officer**, you’ll be the first point of contact for students needing help with their studies. You’ll provide answers and information in a range of different situations, helping students keep on track to achieve their dreams. You’ll put the student at the centre of everything you do while you build your own skills to kick start a fantastic career in education.

**Your Responsibilities**
- Offering ongoing support for our students during and after enrolment
- Going above and beyond to deliver a memorable student experience every time
- Motivating students to continue their studies and championing the best outcome for them
- Management of data entry and our online filing and archiving systems
- Maintenance of integrity and accuracy of student data

**Your Skills & Experience**
- Strong student focus and an understanding of what it is like to juggle multiple responsibilities at the same time
- High level of empathy and adaptability as well as a positive attitude towards challenges
- Problem solving skills and experience in providing exceptional customer experience & service in a high volume role
- Strong interpersonal and communication skills and ability to explain complex information in a simple way
- Technological savvy and natural interest in different types of technology and systems
- Relevant vocational education or tertiary qualification (desirable)

**Your Benefits**

We ask a lot of our employees at Richmond School of Business but in return you will get:

- **Growth**: Comprehensive and ongoing training in your role with the opportunity to learn new skills in other areas.
- **Location**: Get here quickly thanks to our highly accessible central location.

Work Remotely
- No

**Salary**: $42,000.00 - $50,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (preferred)

Work Location: One location

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