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Reporting & Oversight Manager - Suncorp Bank

2 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Reporting & Oversight Manager - Suncorp Bank
**Req ID**: 81475
**Department**: SB Strategic Delivery Executive Office
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
The Reporting & Oversight Manager role is designed to ensure the quality and integrity of customer feedback reporting, analytics and systems, to enable the business to accurately and effectively respond to customer feedback.
You will manage a small team and is fundamentally a “hands on role” that is deep into the development of reporting, insights and systems oversight as well as interacting with senior stakeholders to inform areas of customer focus.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: 12-month Fixed Term Contract, Full-time (37.5 hours/week)
What will your day look like?
As a Reporting & Oversight Manager, you will report to the EM Customer Complaints & Advocacy and will be accountable for ensuring the successful execution and oversight of several key areas including:
Oversight and delivery of reporting, insights and analytics for customer feedback at Suncorp Bank, across all Levels (1, 2, 3) providing visibility to the Board, CEO, SBLT and key business stakeholders with a focus on delivering meaningful and actionable customer feedback insights;
Core customer feedback system oversight and management, ensuring system governance, optimal system management, and alignment to the Bank’s systems roadmap;
Application of best-in-class analytics and reporting solutions to develop the capabilities of the team.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Bachelor’s Degree in Quantitative Subject Area (e.g. Statistics, Actuarial, Data Science, Mathematics, Computer Science). Mandatory
Relevant Postgraduate Qualification (or online self-study) Desired
Proven relevant experience (in an Advanced Analytical or Data Science related field of work).
Oversight and management of customer source systems
Proven ability to identify opportunities to continuously improve reporting, analytics and customer management systems
Experience within a financial services industry would be valued
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/11/2024, 11.59pm, (Melbourne Australia)