Business Banking Consultant

1 day ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Business Banking Consultant - Suncorp Bank
**Req ID**: 101561
**Department**: SB Small Business & Deposits Cust
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout forBusiness Banking Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled inthe vibrant heart of Brisbane CBD.
As a Business Banking Consultant, you will wield the power to unravel complexity and make financial mattersdelightfully simple for our valued customers.
In this role, you will support customers via inbound calls with Business Banking enquiries, account openingsand/or processes while balancing team, customer, risk and performance outcomes.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time (37.5hrs/week)
What will your day look like?
**As a Business Banking Consultant, you will**:
Respond to incoming calls from Business Banking customers
Complete follow-up tasks that require Outbound calls to Business Banking customers
Deliver exceptional customer experiences
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Collaborate across channels to meet customer needs.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Previous Banking customer service/sales experience (not mandatory)
Experience within a contact centre environment or an operational/support role preferred.
High level computer literacy and navigation skills.
Experience in delivering high quality customer experience within required timeframes.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people,customer, and risk measures.
Good problem solving and negotiation skills.
Effective interpersonal and communication skills (written & verbal).
Demonstrated ability to work as a supportive team member.
Committed to self-development and opportunities to increase capability in role.
Computer literacy and navigation skills.
Demonstrated ability to work within a compliance environment.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
28/08/2025, 11.59pm, (Melbourne Australia)

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