Complaints Helpdesk Analyst

1 day ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Complaints Helpdesk Analyst - Suncorp Bank
**Req ID**: 81476
**Department**: SB Strategic Delivery Executive Office
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery & Oversight team.
The role requires autonomy, excellent time management, initiative, problem solving, communication and stakeholder management skills.
The end objective being that the customer complaint management systems are managed efficiently and effectively across Suncorp Bank.
**Role Location**: 80 Ann Street, Brisbane QLD 4000/ across Australia
**Role Type**: 12-month Fixed Term Contract, Full-time (37.5 hours/week)
What will your day look like?
As a Complaints Helpdesk Analyst, you will lead the management of the ECP helpdesk function and manage the following:
Manage Customer Workbench (CWB) complaints module (add/change) access requests for all users across Suncorp Bank.
Manage and support ad hoc requests and or investigate system errors in CWB.
Provide general assistance on CWB complaint module functionality (work items, etc).
Identify and distribute any other requests (such as reporting) through to the relevant Suncorp Bank team.
Record and track work completed through the helpdesk channel.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Relevant tertiary qualifications in computer science, reporting, analytics, strategy, or business-related discipline. Desired
Demonstrable system management experience within a similar position within financial services or similar service orientated industry
Solid knowledge of customer complaint / feedback management system.
Strong experience working with customer centric systems
Demonstrated experience with designing and rolling out system related programs of change and improvement
Knowledge of Customer Workbench tool highly desirable
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? (AU)
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/11/2024, 11.59pm, (Melbourne Australia)

  • Level 3 Helpdesk

    5 days ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Ben Croft Contact Phone : 07 3231 1217 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $90000 - $120000 per annum **Government Contract opportunity | level 3 Helpdesk Technician | Rate $68.87 + Super Per Hour** Are you an experienced and highly skilled **Level 3 Helpdesk Analyst** looking for a rewarding opportunity in the...

  • Aps5 Complaints Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    12-month contract | Brisbane North location | $55.24 p/h + Super **Your new company** This fast-growing Federal Government client, in the disability service industry, is looking to appoint an experienced Complaints Officer to join their National Complaints Resolution Team for a period of 12 months with a possible extension. This client is based on the...

  • Systems Support Analyst

    1 day ago

    Brisbane, Queensland, Australia Anglicare SQ Full time $60,000 - $90,000 per year

    About us At Anglicare Southern Queensland, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services across a vast geographic footprint, and in many types of locations. About the role ...

  • Service Centre Analyst

    2 weeks ago

    Brisbane, Australia Gadens Full time

    IT & Telecomms - Help Desk / Support - Melbourne - Contract or Temp 9/10/2024 - Join a growing, fun, fast paced and supportive team - Work at a well regarded National Law firm - Recognised in the AFR BOSS Magazine's Best Places to Work 2024 **About you** As the onsite TSS (Technology Services & Solution) Service Centre support Analyst in our Melbourne or...

  • Data Insight Analyst

    3 days ago

    Brisbane, Australia Suncorp Group Full time

    **Making data come alive at Suncorp**: - **Flexible locations across Brisbane or Sydney**: - **Full-time contract through to 30 April 2025** The Insights Analyst plays a key role within the Advocacy & Oversight team, ensuring the quality, accuracy, and integrity of customer feedback data across the Bank. This role is responsible for meeting operational...

  • Service Desk Analyst

    1 day ago

    Brisbane, Australia EFEX Full time

    **Ready to take the next step in your IT career?** At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed. **Who We Are** With over 20 local branches supported by a strong national presence, efex is one...

  • Customer Service Travel Helpdesk

    5 days ago

    Brisbane, Australia Allianz Partners Full time

    **_Multiple opportunities - 4 positions to be filled_** **What you do** You are responsible for delivering exceptional customer service through the effective management of inbound and outbound telephone calls. Reporting to the Team Lead, your duties include: - Promoting customer retention and satisfaction by identifying and understanding the customer’s...

  • Application Support Analyst

    2 weeks ago

    Brisbane, Australia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Application Support Analyst

    3 days ago

    Brisbane, Australia Caterpillar Full time

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Service Desk Analyst

    1 day ago

    Brisbane, Queensland, Australia efex Full time $60,000 - $90,000 per year

    Ready to take the next step in your IT career?At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.Who We AreWith over 20 local branches supported by a strong national presence, efex is one of Australia's...