Assistant Relationship Manager

**Job Title**: Assistant Relationship Manager - Suncorp Bank
**Req ID**: 82528
**Department**: SB Commercial
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As an Assistant Relationship Manager in Business Banking, you’ll play a key role in supporting the District Manager and/or Relationship Managers to provide value to business customers across Agri, Commercial and Small Business channels in each regional market. You will support with managing and growing our portfolio of business customers.
Store teams are the shopfront for our customers across the Group. We create value for our customers and staff by having Connect Conversations and meeting their needs face to face directly or referring to our specialist lenders, insurance specialists, and Business or Agri Bankers. The Business Banking team aspires to connect Suncorp Group business customers and increase sales growth.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Ann Street, Brisbane or Bundall, Gold Coast
**Work Hours**: Full-time
What will your day look like?
As an Assistant Relationship Manager, you will have the opportunity to:
Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp’s policies and procedures.
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
Support and demonstrate a risk management culture in line with Suncorp’s values.
Proactive identification and escalation of risks and issues related to your role responsibilities.
Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrated experience in roles requiring growth and retention of a customer base.
Demonstrated experience in financial services and customer focus
Knowledge of the Group’s banking, insurance and life products and processes.
Sound understanding and knowledge of Financial Services Legislation requirements.
Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others
Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
Strong analytical skills and attention to detail
Ability to make effective decisions in a timely manner.
Demonstrated commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance.
Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions