Compliance Operations Manager

**About Us**

At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring every pub's story to life meaningfully for the locals.

As part of Endeavour Group, we are united behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 350+ hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH.

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

**About The Role**

The Compliance Operations Manager is the conduit between the Compliance and Operations teams, working closely with both to prioritise programs of work, identify trends that need further attention and is accountable for decisions related to compliance for ALH with long term impact.

This role represents the GM Operations for internal compliance related work, escalating as appropriate. The Compliance Operations Manager also owns BAU items related to decisions on security assets, including ATMs (& RC Pos), alarms, note
counters and CCTV.

This role also works closely with the National Risk & Assurance Lead on CSA topics related to regulatory compliance to address corrective actions, including national initiatives, required to meet our compliance and responsibility obligations.

**What You’ll Be Doing**
- Work closely with Legal & Compliance to embed the required frameworks/controls to ensure that we are meeting our regulatory obligations and EDGs value of Leading in Responsibility.
- Prioritise the regulatory programs of work to ensure that highest risk areas are addressed and changes in venues are capacity planned to ensure effective implementation.
- Partnering with Legal and Compliance and the National Risk & Assurance Lead, make decisions on initiatives with long term implications that embed our controls to reduce or eliminate risk.
- Identify and analyse Legal & Compliance issues and formulate innovative and workable solutions and recommendations to the GM Operations to address gaps
- Development and execution of plans in partnership with the Operations team to address key, high risk, and/or ongoing regulatory issues.
- Use feedback from the business (in particular State Managers) to prioritise initiatives
- Identify and assess risks to the success of initiatives including, dependencies across initiatives, business impact, customer impact, and complexity
- Ownership of security controls, including alarms and CCTV and transition into appropriate areas (eg CCTV to Facilities Management)
- Ownership of Security assets (eg. note counters, safes) and transitions into appropriate area
- SME for projects related to legal and compliance, security regulatory.
- Through driving responsibility in compliance enabling positive guest experiences aligned to our purpose of creating pub experiences that locals love.

**A Bit About You**
- Extensive experience in compliance, in particular security, gaming, liquor and AML.
- Experienced in managing change with multiple business stakeholders
- Excellent interpersonal skills and ability to develop and maintain productive working relationships
- Analytical and detailed working approach
- Self-organization / good time management skills
- Experience in managing smaller development/improvement processes & systems
- A track record of translating data into actionable insights & business improvements.
- Commercial acumen and the ability to learn new systems, operations and follow processes.

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all,